A bit about Craven and Pendle
Pendle Hill is famous for the Lancashire Witch Trials of 1612, a story of fear, rivalry, superstition and one of the most well-known witch hunts in English history – where testimonies included claims of plots involving flying ponies.
Here’s what our homes look like across Craven and Pendle;
1699
homes
63
homes for older people
80
low-cost home ownership
13
supported housing
What you told us about living in Craven and Pendle
We see feedback as an opportunity to improve our services. Overall satisfaction across Craven and Pendle is 85%, which is positive – but you’ve also told us there are areas where we can do better.
You said:
- 60% are satisfied with how we manage anti‑social behaviour
- 84% are happy with communal areas
- 45% are happy with how complaints are handled
This shows us that while things are working well in some areas, we need to be more visible, strengthen our partnerships, and improve how we handle complaints. Your Place Plan is designed to do exactly that.
What we’re doing in Craven and Pendle
We’ll be out and about more, carrying out regular estate inspections, spending time in neighbourhoods and responding quickly when something needs attention.
We’re committed to keeping our communities safe and pleasant to live in. We’ll do this by:
- Supporting victims
- Intervening early to prevent escalation
- Working closely with councils, police and specialist support services
We want shared spaces to be clean, safe and well cared for. To achieve this, we’ll:
- Carrying out estate inspections with customers
- Making repairs quicker and communication clearer
- Introducing improved cleaning standards and regular audits
We want complaints to be dealt with quickly, fairly and in a way that works for you. To achieve this, we’ll:
- Respond to complaints clearly, quickly and with empathy
- Keep you informed throughout the process, from start to finish
- Take ownership and aim to resolve issues at the first point of contact
- Use feedback and trends to learn and improve our services
- Check in after complaints are closed to understand your experience
Customer feedback, surveys and local insights help us know where to focus our time –whether that’s a block that needs extra attention or a neighbourhood facing ongoing challenges. We’ll keep using what you tell us to make sure you feel proud of where you live.
Want to get involved?
We put our customers at the heart of everything we do. And we know the best way to improve our services is by listening to you. To do that properly, we need you on board to share your opinions and shape what we do.
If you’d like to get involved, just let us know be emailing yhplacemanagement@Yorkshirehousing.co.uk, and your Housing Officer will be in touch with details of the next inspection in your area.
Local walkabouts
As part of the role of our housing officers and our place plans, we’re spending more time out and about in our neighbourhoods, getting to know local areas and the people who live there.
One way we do this is through regular local walkabouts. These give us the chance to look at what’s working well, spot anything that needs attention and talk with customers about what matters most in their area. We’ll send you an invitation a couple of weeks before each walkabout takes place.
You’ll usually see our colleagues out locally in Yorkshire Housing uniform, so keep an eye out and feel free to stop and say hello.
Be a customer champion
If you’d like to get involved, just let us know be emailing yhplacemanagement@Yorkshirehousing.co.uk, and your Housing Officer will be in touch with all the details.
Your neighbouring plans
Interested to see what we're doing in places nearby?