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Customer policies

It’s really important we’re transparent about what we do and how we do it. Having thorough policies in place is one way we can do that. You’ll find all our major customer policies at Yorkshire Housing on this page, showing how we work and how we deliver our services.

If you're not sure which policy you're looking for, check out the summaries at the bottom of the page so you know what they include.

If the policy you're looking for isn't listed below please send us an email or call us and we'll get it right to you. 

 

Our policies

 

Rent and charges

Tenancy and repairs

Data and information

Not sure which policy you're looking for? Here's what they mean

This includes everything you need to know about how we let our homes. 

Read the simple version of the allocations policy