Our plan for Leeds

We want our neighbourhoods to feel safe and be places where people enjoy living.

When ASB is reported, we’ll support people affected by it and step in early where we can to stop problems getting worse. We’ll also work closely with Leeds Council, West Yorkshire Police and other local partners to tackle ASB. Alongside this, we’ll support community activities that bring people together, build trust and help make neighbourhoods better places to live. 

You’ve told us that our communal areas need more attention. Currently, 43% of our customers in Leeds are satisfied with communal areas, and we want to improve that.

We’ll carry out regular cleaning and maintenance backed up by checks, to make sure work is being done properly. We’re also looking at how we can make reporting repairs quicker and easier.

Estate inspections will help us spot problems sooner, and where we can, we’ll carry these out with customers. We’ll use what you tell us, alongside our local data, to understand which areas need the most attention.

We also want to build a network of community champions in Leeds, giving customers another way to have their say and help improve shared spaces. 

You’ve told us we don’t always get things right. We’re using your feedback to understand where things need to improve and make changes to our services.

This includes improving how we communicate and keep you updated. We'll also use what you tell us to shape improvements and training for our teams.

We’ll keep learning from what you tell us, so we can make things better and reduce the need for you to complain in the first place.  

We know some neighbourhoods in Leeds are seeing more issues with things like antisocial behaviour, so we want to give these areas some extra attention.

That includes Oak Grove and Mill Green Gardens in Swarcliffe, Wide Lane in Morley and Woodland Croft in Wetherby.

 You'll see more of our teams in these neighbourhoods to carry out regular estate inspections. This will help us spot issues sooner and work with customers and local partners to make improvements.  

We know we can’t improve our neighbourhoods alone. That’s why we’ll be working with organisations like Leeds City Council, West Yorkshire Police, schools, Stop Hate UK, Victim Support, local charities, places of worship and other housing associations.

That could mean carrying out estate inspections together, running community activities, sharing information and working together when there are ongoing problems in an area. It also means making sure customers can get the right support when they need it.  

We’re spending more time out and about across Leeds, and we’d love you to get involved.

We’ll be carrying out estate inspections throughout the year, giving you the chance to meet your housing officers, tell us what’s working well and point out anything that needs our attention.

We’ll also hold regular drop-in sessions across Leeds, so you can come along for a chat, ask questions or share what’s happening in your neighbourhood.