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Our Homes
Yorkshire Housing celebrates 1,500 new home milestone
We’re “well chuffed” to announce we’ve finished building our 1,500th new home since we pledged to build 8,000 affordable homes by 2030. That’s despite challenges across the sector caused by the pandemic. We hit the milestone at our Long Lee development in Keighley,...
Money coaching team hit jackpot with community centre and mosque visit
Our hub, home and roam approach means team meetings can take place anywhere! The Money Coaching team met up at Indian Muslim Welfare Society and had a tour of the Masjid Noor-ul-Islam mosque in Batley. They also enjoyed a delicious biryani and samosa lunch from a...
Christmas period
Our customer experience centre will be closed over the Christmas period. To report emergency repairs 24/7 or make a payment to your rent account you can call 0345 366 4404. For all non-emergencies and online home enquiries reported over the festive period, we'll get...
Community news
Say hi to our new Customer Voice and Review Committee
Our Customer Voice and Review Committee is growing! Six customers recently joined the committee as new members and this month we held our first official meeting. The committee is here to make sure the customer voice is always heard and at all levels in Yorkshire...
Ridge Close day of action
We’ve been busy working with customers at Ridge Close in Huddersfield to improve the area and make it a better place to live. Earlier this year customers living at Ridge Close got in touch to let us know they weren’t happy with a few things. So, we sent a survey to...
Yorkshire Housing scheme benefitting vulnerable customers
Yorkshire Housing’s Customer Assistance Scheme is making a real difference to people’s lives at this difficult time – with befriending calls earning rave reviews. Staff have made 2,685 calls to 721 customers plus a further 5,723 welfare calls to date. And they are...
Customer stories
We’ve changed our repairs policy
We‘ve made some changes to our repairs policy. This means that some repairs will take longer than before. Here’s an overview of what has changed and why. Emergency repairs These are repairs that we complete within 4 hours. Emergency repairs include urgent issues...
Money coaches save customer almost £35,000
Our fabulous money coaches have helped one customer claim almost £35,000 in backdated payments from the Department of Work and Pensions. Our money and tenancy coaching service helps to support customers who are finding it hard to manage their money, find work...
Smart homes pilot secures funding after Inside Housing award win
We’re delighted to announce that our smart homes pilot has won the first ever Inside Housing Innovation Award following a public vote. The win will see us awarded £10,000 to install smart technology to customers’ homes. The award was set up to recognise social...
Services
Yorkshire Housing scheme benefitting vulnerable customers
Yorkshire Housing’s Customer Assistance Scheme is making a real difference to people’s lives at this difficult time – with befriending calls earning rave reviews. Staff have made 2,685 calls to 721 customers plus a further 5,723 welfare calls to date. And they are...
Yorkshire Housing’s grass cutting services resume
Yorkshire Housing is due to restart grass cutting services from this week. The service will be provided in a way that is safe for both colleagues and customers under the current COVID-19 lockdown. This will be a grass cutting service only at first. This is because...
Yorkshire Housing helps sufferers of domestic abuse
Yorkshire Housing is helping victims of domestic violence with measures that protect those in danger during the coronavirus pandemic. Support from the Leeds-based housing association includes vacant homes being made available to customers who need alternative...
Apprenticeships
Apprenticeship Week at Yorkshire Housing
It’s great that the 14th annual National Apprenticeship Week is taking place from 8 to 14 February 2021, this year the theme is #BuildTheFuture. Because of Covid-19 much of it will take place on line, we want to use the week as a platform to come together and...
Welcome to our new apprentices!
Welcome to our new apprentices! Following our highly successful apprenticeship recruitment campaign in the summer, we are delighted to welcome our new apprentices.Charlotte Thristan (Digital Content Producer Apprentice) "In my first week at YH I have been stuck...
Apprentice Neil wins basketball gold
Yorkshire Housing apprentice Neil Hartley won gold with Team GB at the Special Olympics last month.Neil, 21, was part of the squad that beat the USA 26-20 in the basketball final in Abu Dhabi in the United Arab Emirates.The Bradford-born defensive ace is a...
Other
Money coaching team hit jackpot with community centre and mosque visit
Our hub, home and roam approach means team meetings can take place anywhere! The Money Coaching team met up at Indian Muslim Welfare Society and had a tour of the Masjid Noor-ul-Islam mosque in Batley. They also enjoyed a delicious biryani and samosa lunch from a...
Christmas period
Our customer experience centre will be closed over the Christmas period. To report emergency repairs 24/7 or make a payment to your rent account you can call 0345 366 4404. For all non-emergencies and online home enquiries reported over the festive period, we'll get...
Yorkshire Housing net-zero standard to ‘go beyond’ government targets
We’ve created our own standard for newly built homes that will exceed the Future Homes Standard recently set out by the government. Our plans will start to see us phase out gas in new homes commissioned from next year, three years ahead of government targets. Sunday...
Customer annual report 2020/21
Everything we do is about making it possible for our customers to have a place they’re proud to call home. Our customer annual report looks at an all-round view of how we’re doing. From repairs stats and how many customer visits our help at hand service did, right...
Watch out for the fraudsters!
Would you know how to spot and stop a potential scam? During lockdown the numbers of people being scammed increased dramatically, sadly with older and vulnerable people are being deliberately targeted. Fraudsters use a wide range of scams and trickery to con people,...
Building more homes in Ripon Road
Yorkshire Housing, along with Space Homes are working with Vistry to deliver the £8.7m Ripon Road development, which will have 73 homes in total, consisting of 37 affordable homes and 36 for sale. The new development has been created to boost the area’s affordable...