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Customer Voice Panel, what’s it worth?

Customers on our Customer Voice Panel not only get to have their say on a range of topics from antisocial behaviour to performance information, but they also earn points for their time.The Customer Voice Panel is a really valuable way for Yorkshire Housing...

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Looking to green energy

Simon Scott, a Yorkshire Housing tenant, has been putting his engineering background to good use by creating an innovative potential solution to the supply of clean, cheap, sustainable energy through his company Clean Ocean Energy.Simon’s design utilises...

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Giving customers a voice

Giuseppe, a Yorkshire Housing customer, attended the building and tenant safety website focus group in Leeds on 25 January 19. The session was to discuss the safety information we provide on our website.Giuseppe said “I attended the building and tenant...

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Funding secured to build more homes across Yorkshire

Yorkshire Housing has ­­successfully secured grant funding to provide a further 1,300 new homes for shared ownership, affordable rent and significantly new social rent. The funding is part of the Homes England announcement on its latest round of housing...

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A bright spark that’s one to watch

Charlotte Richardson has always stood out among the men at her various workplaces. Whether it’s working as a bouncer, a handyperson or an electrician, Charlotte has simply followed her own interests without listening to others telling her what she should...

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Weathering the storms

There’s talk of bad weather ahead. So we’ve put together some top tips from Yorkshire Housing’s homeworks team to help you deal with any surprises over the coming months. Here are the top repairs reported during 2018’s “Beast from the East” and tips on how...

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Blog spot – “Getting ahead of the game”

Yorkshire Housing resident and Customer Voice Panel member, Brenda Hodgson, writes about her experiences at a conference on social housing held on December 6 in London. The event was organised by the Housing Quality Network (HQN). Brenda travelled to the capital with...

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Joined-up thinking for Christian

An ambitious young man has won a Yorkshire Housing award for his determination and drive. Christian Lufwa was highly commended in the Young Person of the Year Award for his dedication and hard work in gaining qualifications and securing a job. The...

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Taking on the Dragons’ Den

One of Yorkshire Housing’s customers was put to the test when he pitched his business ideas to hit BBC 2 show Dragons' Den. Rocky, a former chef, runs Mi' Mam’s Food Company, a business which specialises in sweet and savoury Yorkshire Puddings and pies,...

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Ladies who lunch

Two intrepid former nurses have won a Yorkshire Housing award for their community cooking initiative to help prevent isolation among older members. In 2016 Carol Mercer and Carys Roberts decided to set up a luncheon club at Neville Crescent Community...

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Commission calls for new social homes

Shelter’s social housing commission has launched a landmark report calling for an ambitious 3.1 million new homes across the country, extending the offer of social housing to many more people. After the Grenfell Tower fire, the charity brought together 16...

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Living the good life

A gardener in Kirkbymoorside has won a Yorkshire Housing Good Neighbour Award for his amazing work growing flowers and fruits and keeping the communal areas of Sturdy Court looking beautiful throughout the year. Brian Atkinson, 81, has lived in Sturdy...

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Kick-start your career in 2019!

Let 2019 be the year you make a change, with the Yorkshire Housing Employment and Enterprise Team on hand to help. Our one-to-one support coaches can provide an individual action plan to support you to meet your career goals. With access to over 500 free...

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We’ve done it! 1,000 home completions

Ashmeade Park in Pontefract is where we have reached a milestone of 1,000 completions. The development team took handover of seven homes at Ashmeade Park (three shared ownership and four social rent). The site is a Barratt Development where we won the bid...

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A new home for a growing family

Thanks to one of our neighbourhood officers, a family in Bradford has a new home to enjoy in the new year. Nikki Peacock, along with her three daughters, eight-year-old Scarlette, Olivia, aged six, and little Gracie-Mae, who is seven months old, were given...

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Oh no it isn’t, oh yes it is – it’s panto time!

Dodgy costumes, make-up as thick as treacle and dubious musical numbers – yes panto season is here. Staff at Sherwood Court in Wakefield put together their own “Yorkshire-style” version of the popular classic Cinderella to entertain their residents this...

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Season’s Greetings to our customers

Services over the holiday season. Yorkshire Housing’s customer service centre will close at 6pm on Friday 21 December. To report emergency repairs 24/7 you can call 0345 366 4404 over the holiday period. You can use your online account or...

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Dealing with complaints over the festive period

On the build up to the Christmas break any complaints raised from Friday 7 December may experience a delay in response due to the Yorkshire Housing Christmas shutdown. This does not affect any urgent requirements as we offer an emergency call out service...

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Brushing up on primary colours

Staff from Yorkshire Housing along with Leeds City Council and the Youth Offending Service have brightened up the dark and dreary days for children at a Leeds primary school after painting its large perimeter fence in vibrant colours. The teams got...

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National success for Yorkshire Housing apprentice

Yorkshire Housing apprentice Muhammad Uddin has been announced as National Intermediate Apprentice of the Year at the Apprentice Awards 2018. The awards showcase the diverse range of sectors engaged with apprenticeships and celebrate outstanding...

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What’s cooking in our homeworks department?

The homeworks planned delivery team are revelling in their success over the past year and now they have expanded to a second team. Both teams are continuing to provide an excellent service in producing new kitchens and bathrooms for customers and the team...

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Kicking up a play area

Yorkshire Housing’s environmental services team and Bradford’s Youth Association have helped young people spruce up an area of grassland to give them somewhere safe to play. Over the summer the group set about fixing up the patch of land near Withins Close in Bradford...

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Making a success of Loan Shark Awareness Week

Yorkshire Housing were pleased that throughout Loan Shark Awareness Week we highlighted the dangers of loan sharks and how to report them in all of our offices. We also helped staff to become aware of the warning signs to look out for with customers. Events took place...

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Building up a defence against bad behaviour

Antisocial behaviour policies were the focus of a tenant discussion last week to gather views on their effectiveness and how they can be improved. Yorkshire Housing held the focus group last Monday to see where we could make some changes that would be most...

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Tenants in the mix

Two Yorkshire Housing tenants got the chance to put their stamp on the future of social housing by contributing to a government consultant last month with the Minister for Housing and Homelessness, Heather Wheeler. Alyson Evans from Skipton and Steve Mackenzie from...

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Your response to the Green Paper on Social Housing

In October, we invited customers to take part in a consultation on the government’s Green Paper on Social Housing. We held two focus groups – one in Leeds and one in Skipton – and we also sent out a survey to hundreds of our tenants and customers to...

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Loan shark awareness event in Malton

An initiative to help victims of loan sharks bite back will be launched in Malton next week. Yorkshire Housing has teamed up with the England Illegal Money Lending Team (IMLT) and Community First Savings and Loans Credit Union to organise an interactive...

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Tackling housing issues together

Tenants’ views on housing associations and the stigma associated with living in social housing have now been submitted as part of Yorkshire Housing’s response to the government’s Green Paper consultation. After holding two focus groups and sending a survey...

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A haunting Halloween tale

Driving through Sheffield you’d be forgiven for missing St Barnabas Church. It is hidden among the streets of Highfield, and a stranger’s eyes could easily miss the tall structure’s original arched windows, the impertinent tower that rises at the front and...

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Yorkshire Housing respond to the budget

Reacting to the Chancellor's autumn budget, Yorkshire Housing chief executive, Mervyn Jones, said: “We welcome the Chancellor's commitment to helping first time buyers and extending support to first time buyers of shared ownership homes. However, the...

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A say on social housing

Yorkshire Housing tenants were given the opportunity this week to air their views on the Green Paper on Social Housing, the government consultation on social housing. In August the government published the consultation document, which aims to ‘rebalance...

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It’s time to test your smoke alarm

Yorkshire Housing are urging residents to test their smoke alarms this clock changing weekend (28 October). For many people testing smoke alarms is often low on their list of priorities but testing their alarm might save lives. Yorkshire Housing’s property...

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Pay your rent before it’s spent!

Yorkshire Housing customers are being encouraged to prioritise paying their rent in the lead up to Christmas. It can be a financially difficult time for customers who can have additional financial pressures and be at increased danger of using loan sharks....

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Share your views with us – and you could win a prize!

Yorkshire Housing is pleased to invite you to give us your views on the recent government Green Paper on Social Housing. In August the government published the consultation document, the Social Housing Green Paper. This Paper aims to ‘rebalance the...

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Welcoming Cath Owston

Yorkshire Housing has welcomed Cath Owston as the interim director of customer services. Cath joins us from Rochdale Boroughwide Housing where she was executive director of customer and community. Mervyn Jones, Yorkshire Housing’s chief executive said: “I...

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Just the job for apprentices

Yorkshire Housing's outstanding people and development team has won in the Best Apprenticeship category for the Women in Housing Awards 2018. The annual award celebrates women who work in the housing sector, with this year’s ceremony taking place in Manchester. The...

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What matters to you

The latest Customer Voice Panel focused on performance measures and getting an insight into what matters most to you. We want to provide a quarterly performance report that contains information that interests our customers. It’s really useful for us to...

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In the business of helping people

Yorkshire Housing takes mental health seriously and we are developing ways to tackle issues arising from stress and the daily struggles that many of our tenants and customers face. With the number of calls from distressed customers rising, some of our...

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Giuseppe, North Yorkshire

“Yorkshire Housing gave me more than a house/flat, they gave me a home, backed up with full ongoing 24/7 support through good times and bad. “Personally I am delighted to find myself in social housing. I think I am lucky as I feel protected, safe and...

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A sturdy fellow

For the past two years Ken has found happiness in his cosy flat in Sturdy Court, Kirkbymoorside. The sprightly 89-year-old raves about the lovely people who live and work there and says that moving to the serviced flats brought him out of the depression he...

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Deborah, 55, York

Deborah was going through a difficult time a few years ago and needed help to organise her finances. She contacted Yorkshire Housing’s benefits advisors and they gave her the support she needed. Deborah said: “The work that they do in Yorkshire Housing,...

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Trevor, 49, West Yorkshire

Trevor was married for 25 years when he lost his wife, his job and his home all within six months. Luckily, he had a friend who was in the process of selling their house and allowed Trevor to live there. However, when they sold the house, Trevor had two...

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Yorkshire Housing praised for helping people stay home

Yorkshire Housing has been named in a report by a national charity highlighting innovation and good practice among councils and service providers. The report, 'Adapting for Ageing', by the Centre for Ageing Better and Care and Repair England, highlights...

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A close shave for Johnny

Yorkshire Housing independent living officer Johnny Rhodes was in for a close shave as he let elderly residents at Rye Court in Helmsley shave his hair to raise money for the Alzheimer’s Society. Amongst the lucky residents who sheared his locks was Ellen...

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Helping you stay home

A new service to help people stay in their homes for longer has been launched in Hambleton. Yorkshire Housing’s Swale Home Improvement Agency and Hambleton District Council are working together to help people remain in their homes for longer by providing...

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Just the job

Yorkshire Housing customers are being helped into roles at the BGL call centre in Wakefield, thanks to the support given by our employment and enterprise team. One such success story includes Brian Enright, 63, who had an interview within 24 hours of...

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Improving repairs performance

Providing an excellent repairs service is important to us.  Between April and June of 2018 we achieved many of our repairs targets, we fixed 81 per cent of repairs at the first visit and kept 99.5 per cent of appointments. However we’re still doing plenty...

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Success for Yorkshire Housing apprentices

Muhammad Uddin and Isobel Moorhouse, two Yorkshire Housing apprentices, have been successful at the Yorkshire and Humber regional Apprenticeship Awards 2018. Muhammad was winner of the Intermediate Apprentice of the Year Award, whilst Isobel was highly...

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