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Welcoming Cath Owston

Yorkshire Housing has welcomed Cath Owston as the interim director of customer services. Cath joins us from Rochdale Boroughwide Housing where she was executive director of customer and community. Mervyn Jones, Yorkshire Housing’s chief executive said: “I...

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Just the job for apprentices

Yorkshire Housing's outstanding people and development team has won in the Best Apprenticeship category for the Women in Housing Awards 2018. The annual award celebrates women who work in the housing sector, with this year’s ceremony taking place in Manchester. The...

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What matters to you

The latest Customer Voice Panel focused on performance measures and getting an insight into what matters most to you. We want to provide a quarterly performance report that contains information that interests our customers. It’s really useful for us to...

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In the business of helping people

Yorkshire Housing takes mental health seriously and we are developing ways to tackle issues arising from stress and the daily struggles that many of our tenants and customers face. With the number of calls from distressed customers rising, some of our...

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Giuseppe, North Yorkshire

“Yorkshire Housing gave me more than a house/flat, they gave me a home, backed up with full ongoing 24/7 support through good times and bad. “Personally I am delighted to find myself in social housing. I think I am lucky as I feel protected, safe and...

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A sturdy fellow

For the past two years Ken has found happiness in his cosy flat in Sturdy Court, Kirkbymoorside. The sprightly 89-year-old raves about the lovely people who live and work there and says that moving to the serviced flats brought him out of the depression he...

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Deborah, 55, York

Deborah was going through a difficult time a few years ago and needed help to organise her finances. She contacted Yorkshire Housing’s benefits advisors and they gave her the support she needed. Deborah said: “The work that they do in Yorkshire Housing,...

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Trevor, 49, West Yorkshire

Trevor was married for 25 years when he lost his wife, his job and his home all within six months. Luckily, he had a friend who was in the process of selling their house and allowed Trevor to live there. However, when they sold the house, Trevor had two...

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Yorkshire Housing praised for helping people stay home

Yorkshire Housing has been named in a report by a national charity highlighting innovation and good practice among councils and service providers. The report, 'Adapting for Ageing', by the Centre for Ageing Better and Care and Repair England, highlights...

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A close shave for Johnny

Yorkshire Housing independent living officer Johnny Rhodes was in for a close shave as he let elderly residents at Rye Court in Helmsley shave his hair to raise money for the Alzheimer’s Society. Amongst the lucky residents who sheared his locks was Ellen...

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Helping you stay home

A new service to help people stay in their homes for longer has been launched in Hambleton. Yorkshire Housing’s Swale Home Improvement Agency and Hambleton District Council are working together to help people remain in their homes for longer by providing...

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Just the job

Yorkshire Housing customers are being helped into roles at the BGL call centre in Wakefield, thanks to the support given by our employment and enterprise team. One such success story includes Brian Enright, 63, who had an interview within 24 hours of...

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Improving repairs performance

Providing an excellent repairs service is important to us.  Between April and June of 2018 we achieved many of our repairs targets, we fixed 81 per cent of repairs at the first visit and kept 99.5 per cent of appointments. However we’re still doing plenty...

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Success for Yorkshire Housing apprentices

Muhammad Uddin and Isobel Moorhouse, two Yorkshire Housing apprentices, have been successful at the Yorkshire and Humber regional Apprenticeship Awards 2018. Muhammad was winner of the Intermediate Apprentice of the Year Award, whilst Isobel was highly...

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Tackling homelessness together

Yorkshire Housing has underlined the importance in addressing homelessness in the region by signing up to the Commitment to Refer. It's an initiative by the National Housing Federation to mark the Homelessness Reduction Act, which comes into force on...

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Norman finds a new lease of life

Norman lived a lonely life before coming to Parkfield Court, a sheltered accommodation in Seacroft, Leeds. He had no family, few friends and he suffered from anxiety, which caused him to be nervous around other people and severely affected his ability to...

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Raising awareness of gas safety

Yorkshire Housing will be marking the eighth annual Gas Safety Week to raise awareness of the dangers of poorly maintained gas appliances, which can cause gas leaks, fires, explosions and carbon monoxide (CO) poisoning. We will be using the week from 17 –...

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All in a day’s work

Two Yorkshire Housing staff members have been praised after helping a young couple when they escaped from a burning building. Fire crews arrived near Yorkshire Housing headquarters on Lower Briggate, Leeds, on Friday morning following calls made by...

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A handy man to have

A year into his handyperson 'job' at Yorkshire Housing's home improvement agency in Sheffield, a father-of-two is making a difference to the scores of people he helps every month. As a volunteer, every day can be different, and whether it's fixing hand...

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Strategy is just the job for our customers

A new strategy launched by the Yorkshire Housing community investment team sets out how they will help our customers to gain employment, start their own business and get involved in other activities up until 2020. It aims to assist as many customers as...

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Safe as houses

Thanks to a partnership between our home improvement agency South team and the Police and Crime Commissioner, the feeling of safety is being given back to people through extra home security measures. The measures are identified by police officers who,...

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Ben brings a bit of facial flair to Swarcliffe

A hirsute housing hero has swapped his automatic drill for a fine tooth comb to partake in a competition with a bit of a difference. When he's not getting a 'handlebar' on repairs in the Swarcliffe estate, Ben Waddington is brushing, shaving and waxing to...

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You said, we did – volunteering

The latest customer voice panel survey asked about volunteering as we wanted to find out what sort of volunteering opportunities we should offer to benefit our customers and how these should be promoted. We found an incredible 70 per cent of respondents...

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The gift of a good night’s sleep

Yorkshire Housing’s Swale home improvement agency has helped a former Gurkha and his wife to rest well in Catterick Garrison after they were found to be sleeping on a mattress on the bedroom floor. Former Gurkha Gajurman Rai, aged 74, joined the British...

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Cash boost for gas safety

Yorkshire Housing’s home improvement agency team in the South have won £45,000 in grant money to help people stay safe in their homes for the year ahead. The Gas Safe Charity Hardship Fund, which is provided by Foundations Independent Living Trust, the...

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Discussion paper welcome but more homes needed

Yorkshire Housing has welcomed the government’s green paper which is designed to encourage broad discussion about social housing. We agree with its call for more openness and transparency for tenants on issues such as performance data and complaints handling and we...

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Marking volunteering milestones

Yorkshire Housing recently celebrated the ten year anniversary for several volunteers who have helped out at Sherwood Court extra care scheme in Wakefield for the past decade. Anne Halewood first started off her volunteering work at Sherwood Court when she helped a...

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A spirit of community in Seacroft

Our independent living officers offer care and support for older people living in sheltered accommodation. They guide them through their time there, making sure they are comfortable, safe and have someone to chat to when they need it. One independent...

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Swarcliffe cycling stars in charity Bikeathon

Cycling stars from Yorkshire Housing's Swarcliffe team have taken part in a Bikeathon for a Leeds children's charity. Sally Kendrick, Conor Robinson and Ben Waddington saddled up to spend an hour each on the bike to raise funds for the charity. And with...

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App brings domestic violence support

An app that is designed to help people who may be experiencing domestic violence is being promoted by Yorkshire Housing's neighbourhood officers to raise awareness among customers. The app, called Bright Sky, offers advice and support for people who may be...

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Grand finish for Skipton cycle race

For the second year running Yorkshire Housing was pleased to sponsor the Skipton cycle race, which took place on Wednesday 11 July. Hundreds of people turned out to watch an exciting, world-class cycling race in Skipton on Wednesday night – despite the World Cup...

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New sub group to give customers more of a voice

We’re launching a new customer voice sub group to make sure Yorkshire Housing is doing as much as possible to listen to its customers. This new group will be made up of customer services committee members, some of which are tenants. This follows on from...

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Late bloomers bring colour to Swarcliffe

A feisty group of green-fingered residents have created an oasis out of an eyesore after a year of hard work and patience. The group of elderly residents, based in Swarcliffe, East Leeds, became so fed up of seeing their gardens looking so shabby that they...

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Young people kick-start new careers

Yorkshire Housing has congratulated the first people to pass its new change your life programme, an initiative that helps tenants to gain essential employability skills to maximise their success in the job market. The innovative programme offers a series...

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Smashing ceilings in the housing sector

One of Yorkshire Housing’s shining stars has been shortlisted for a national Woman of the Year award in housing. Katherine Proctor has worked for Yorkshire Housing for four years and in that time she has become an inspiration to others she has worked with,...

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New badge, same high standard of service

A new contractor Morgan Sindall will be carrying out repairs to homes in the west area, replacing Mears. Customers living in Leeds, Bradford, Calderdale and Kirklees will not experience any changes to their repair and maintenance services, but will see...

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Fire at Jubilee Court, Haxby

On Thursday 14 June, at around 5.30pm, a fire broke out in a flat at one of our sheltered schemes in York. The fire was contained to a flat in a block of eight. Customers in the neighbouring flats evacuated safely. We’re pleased to report two residents who were...

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You said, we did – support services

The latest customer voice panel survey asked customers what they think about the support services we offer and what they’d like to see in the future. We’re reviewing the way we operate to become more efficient while still delivering a great service. The...

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Dorothy scores a century

Dorothy Allerdyce of Garth Court, York, celebrated her one hundredth birthday on 22 May 2018. Having received a letter from the Queen, Dorothy was pleasantly surprised to be visited by the new Lord Mayor of York Keith Orrell and his civic party. Along with some of...

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Shaping future services

We surveyed customer voice panel members to get their views about shaping our future services. We've had some great feedback from our customers. We're now looking at the results and wanted to share some of the survey headlines. All your views will help us improve and...

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The Change Your Life course returns

Whether you’re looking for employment, your next big career change or to start a business, Yorkshire Housing has partnered with SureTrax and the Institute of Enterprise and Entrepreneurs to introduce the Change Your Life Programme. The course is designed to help...

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Support for Wendy’s winter heating

Yorkshire Housing’s Home Improvement Agencies (HIAs) covering Sheffield, Barnsley and Rotherham support
customers to keep warm during cold weather. The service helped customer Wendy Hiles from Stocksbridge, Sheffield with a new boiler to escape the winter ‘beast from the east’ freezing cold weather.

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