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Season’s Greetings to our customers
Services over the holiday season. Yorkshire Housing’s customer service centre will close at 6pm on Friday 21 December. To report emergency repairs 24/7 you can call 0345 366 4404 over the holiday period. You can use your online account or...
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Christmas lights and safer nights
It's vital to spare a thought for electrical safety at this time of year. During the festive season, we're so busy decorating our homes with fairy lights and rushing around buying gifts, electrical safety can easily slip our minds. But being careful can...
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Dealing with complaints over the festive period
On the build up to the Christmas break any complaints raised from Friday 7 December may experience a delay in response due to the Yorkshire Housing Christmas shutdown. This does not affect any urgent requirements as we offer an emergency call out service...
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Brushing up on primary colours
Staff from Yorkshire Housing along with Leeds City Council and the Youth Offending Service have brightened up the dark and dreary days for children at a Leeds primary school after painting its large perimeter fence in vibrant colours. The teams got...
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National success for Yorkshire Housing apprentice
Yorkshire Housing apprentice Muhammad Uddin has been announced as National Intermediate Apprentice of the Year at the Apprentice Awards 2018. The awards showcase the diverse range of sectors engaged with apprenticeships and celebrate outstanding...
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What’s cooking in our homeworks department?
The homeworks planned delivery team are revelling in their success over the past year and now they have expanded to a second team. Both teams are continuing to provide an excellent service in producing new kitchens and bathrooms for customers and the team...
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Kicking up a play area
Yorkshire Housing’s environmental services team and Bradford’s Youth Association have helped young people spruce up an area of grassland to give them somewhere safe to play. Over the summer the group set about fixing up the patch of land near Withins Close in Bradford...
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Making a success of Loan Shark Awareness Week
Yorkshire Housing were pleased that throughout Loan Shark Awareness Week we highlighted the dangers of loan sharks and how to report them in all of our offices. We also helped staff to become aware of the warning signs to look out for with customers. Events took place...
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Building up a defence against bad behaviour
Antisocial behaviour policies were the focus of a tenant discussion last week to gather views on their effectiveness and how they can be improved. Yorkshire Housing held the focus group last Monday to see where we could make some changes that would be most...
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Tenants in the mix
Two Yorkshire Housing tenants got the chance to put their stamp on the future of social housing by contributing to a government consultant last month with the Minister for Housing and Homelessness, Heather Wheeler. Alyson Evans from Skipton and Steve Mackenzie from...
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Your response to the Green Paper on Social Housing
In October, we invited customers to take part in a consultation on the government’s Green Paper on Social Housing. We held two focus groups – one in Leeds and one in Skipton – and we also sent out a survey to hundreds of our tenants and customers to...
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Loan shark awareness event in Malton
An initiative to help victims of loan sharks bite back will be launched in Malton next week. Yorkshire Housing has teamed up with the England Illegal Money Lending Team (IMLT) and Community First Savings and Loans Credit Union to organise an interactive...
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Nick takes the helm in a new era of growth and transformation
Nick Atkin has been appointed as the chief executive to lead Yorkshire Housing into a new period of growth and transformation. Nick, who hails from Doncaster, is currently group chief executive of Halton Housing and takes over from Mervyn Jones who is...
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Tackling housing issues together
Tenants’ views on housing associations and the stigma associated with living in social housing have now been submitted as part of Yorkshire Housing’s response to the government’s Green Paper consultation. After holding two focus groups and sending a survey...
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A haunting Halloween tale
Driving through Sheffield you’d be forgiven for missing St Barnabas Church. It is hidden among the streets of Highfield, and a stranger’s eyes could easily miss the tall structure’s original arched windows, the impertinent tower that rises at the front and...
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Yorkshire Housing respond to the budget
Reacting to the Chancellor's autumn budget, Yorkshire Housing chief executive, Mervyn Jones, said: “We welcome the Chancellor's commitment to helping first time buyers and extending support to first time buyers of shared ownership homes. However, the...
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A say on social housing
Yorkshire Housing tenants were given the opportunity this week to air their views on the Green Paper on Social Housing, the government consultation on social housing. In August the government published the consultation document, which aims to ‘rebalance...
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It’s time to test your smoke alarm
Yorkshire Housing are urging residents to test their smoke alarms this clock changing weekend (28 October). For many people testing smoke alarms is often low on their list of priorities but testing their alarm might save lives. Yorkshire Housing’s property...
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Pay your rent before it’s spent!
Yorkshire Housing customers are being encouraged to prioritise paying their rent in the lead up to Christmas. It can be a financially difficult time for customers who can have additional financial pressures and be at increased danger of using loan sharks....
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Share your views with us – and you could win a prize!
Yorkshire Housing is pleased to invite you to give us your views on the recent government Green Paper on Social Housing. In August the government published the consultation document, the Social Housing Green Paper. This Paper aims to ‘rebalance the...
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Welcoming Cath Owston
Yorkshire Housing has welcomed Cath Owston as the interim director of customer services. Cath joins us from Rochdale Boroughwide Housing where she was executive director of customer and community. Mervyn Jones, Yorkshire Housing’s chief executive said: “I...
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Just the job for apprentices
Yorkshire Housing's outstanding people and development team has won in the Best Apprenticeship category for the Women in Housing Awards 2018. The annual award celebrates women who work in the housing sector, with this year’s ceremony taking place in Manchester. The...
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What matters to you
The latest Customer Voice Panel focused on performance measures and getting an insight into what matters most to you. We want to provide a quarterly performance report that contains information that interests our customers. It’s really useful for us to...
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In the business of helping people
Yorkshire Housing takes mental health seriously and we are developing ways to tackle issues arising from stress and the daily struggles that many of our tenants and customers face. With the number of calls from distressed customers rising, some of our...
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Giuseppe, North Yorkshire
“Yorkshire Housing gave me more than a house/flat, they gave me a home, backed up with full ongoing 24/7 support through good times and bad. “Personally I am delighted to find myself in social housing. I think I am lucky as I feel protected, safe and...
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A sturdy fellow
For the past two years Ken has found happiness in his cosy flat in Sturdy Court, Kirkbymoorside. The sprightly 89-year-old raves about the lovely people who live and work there and says that moving to the serviced flats brought him out of the depression he...
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Deborah, 55, York
Deborah was going through a difficult time a few years ago and needed help to organise her finances. She contacted Yorkshire Housing’s benefits advisors and they gave her the support she needed. Deborah said: “The work that they do in Yorkshire Housing,...
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Trevor, 49, West Yorkshire
Trevor was married for 25 years when he lost his wife, his job and his home all within six months. Luckily, he had a friend who was in the process of selling their house and allowed Trevor to live there. However, when they sold the house, Trevor had two...
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Yorkshire Housing praised for helping people stay home
Yorkshire Housing has been named in a report by a national charity highlighting innovation and good practice among councils and service providers. The report, 'Adapting for Ageing', by the Centre for Ageing Better and Care and Repair England, highlights...
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A close shave for Johnny
Yorkshire Housing independent living officer Johnny Rhodes was in for a close shave as he let elderly residents at Rye Court in Helmsley shave his hair to raise money for the Alzheimer’s Society. Amongst the lucky residents who sheared his locks was Ellen...
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Helping you stay home
A new service to help people stay in their homes for longer has been launched in Hambleton. Yorkshire Housing’s Swale Home Improvement Agency and Hambleton District Council are working together to help people remain in their homes for longer by providing...
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Just the job
Yorkshire Housing customers are being helped into roles at the BGL call centre in Wakefield, thanks to the support given by our employment and enterprise team. One such success story includes Brian Enright, 63, who had an interview within 24 hours of...
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Improving repairs performance
Providing an excellent repairs service is important to us. Between April and June of 2018 we achieved many of our repairs targets, we fixed 81 per cent of repairs at the first visit and kept 99.5 per cent of appointments. However we’re still doing plenty...
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Success for Yorkshire Housing apprentices
Muhammad Uddin and Isobel Moorhouse, two Yorkshire Housing apprentices, have been successful at the Yorkshire and Humber regional Apprenticeship Awards 2018. Muhammad was winner of the Intermediate Apprentice of the Year Award, whilst Isobel was highly...
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Tackling homelessness together
Yorkshire Housing has underlined the importance in addressing homelessness in the region by signing up to the Commitment to Refer. It's an initiative by the National Housing Federation to mark the Homelessness Reduction Act, which comes into force on...
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Yorkshire Housing welcomes government social housing funding boost
Yorkshire Housing chief executive Mervyn Jones has welcomed the Prime Minister’s announcement that housing associations have a central role to play in building the homes we need and challenging the attitudes that hold us back. As part of the Government’s...
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Norman finds a new lease of life
Norman lived a lonely life before coming to Parkfield Court, a sheltered accommodation in Seacroft, Leeds. He had no family, few friends and he suffered from anxiety, which caused him to be nervous around other people and severely affected his ability to...
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Raising awareness of gas safety
Yorkshire Housing will be marking the eighth annual Gas Safety Week to raise awareness of the dangers of poorly maintained gas appliances, which can cause gas leaks, fires, explosions and carbon monoxide (CO) poisoning. We will be using the week from 17 –...
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All in a day’s work
Two Yorkshire Housing staff members have been praised after helping a young couple when they escaped from a burning building. Fire crews arrived near Yorkshire Housing headquarters on Lower Briggate, Leeds, on Friday morning following calls made by...
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A handy man to have
A year into his handyperson 'job' at Yorkshire Housing's home improvement agency in Sheffield, a father-of-two is making a difference to the scores of people he helps every month. As a volunteer, every day can be different, and whether it's fixing hand...
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Strategy is just the job for our customers
A new strategy launched by the Yorkshire Housing community investment team sets out how they will help our customers to gain employment, start their own business and get involved in other activities up until 2020. It aims to assist as many customers as...
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Safe as houses
Thanks to a partnership between our home improvement agency South team and the Police and Crime Commissioner, the feeling of safety is being given back to people through extra home security measures. The measures are identified by police officers who,...
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Ben brings a bit of facial flair to Swarcliffe
A hirsute housing hero has swapped his automatic drill for a fine tooth comb to partake in a competition with a bit of a difference. When he's not getting a 'handlebar' on repairs in the Swarcliffe estate, Ben Waddington is brushing, shaving and waxing to...
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You said, we did – volunteering
The latest customer voice panel survey asked about volunteering as we wanted to find out what sort of volunteering opportunities we should offer to benefit our customers and how these should be promoted. We found an incredible 70 per cent of respondents...
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The gift of a good night’s sleep
Yorkshire Housing’s Swale home improvement agency has helped a former Gurkha and his wife to rest well in Catterick Garrison after they were found to be sleeping on a mattress on the bedroom floor. Former Gurkha Gajurman Rai, aged 74, joined the British...
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Cash boost for gas safety
Yorkshire Housing’s home improvement agency team in the South have won £45,000 in grant money to help people stay safe in their homes for the year ahead. The Gas Safe Charity Hardship Fund, which is provided by Foundations Independent Living Trust, the...
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Discussion paper welcome but more homes needed
Yorkshire Housing has welcomed the government’s green paper which is designed to encourage broad discussion about social housing. We agree with its call for more openness and transparency for tenants on issues such as performance data and complaints handling and we...
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Marking volunteering milestones
Yorkshire Housing recently celebrated the ten year anniversary for several volunteers who have helped out at Sherwood Court extra care scheme in Wakefield for the past decade. Anne Halewood first started off her volunteering work at Sherwood Court when she helped a...
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Outstanding Yorkshire Housing apprentices in awards shortlist
Muhammad Uddin and Isobel Moorhouse, two Yorkshire Housing apprentices, have fought off stiff competition to make the final shortlist for Yorkshire and Humber regional apprenticeship awards 2018. Both apprentices made the shortlist, which showcases the...
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A spirit of community in Seacroft
Our independent living officers offer care and support for older people living in sheltered accommodation. They guide them through their time there, making sure they are comfortable, safe and have someone to chat to when they need it. One independent...
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