No one knows your neighbourhood quite like you do, which is why we’ve been listening to what you’ve told us to spot areas where we can really make a difference. And we’re not relying on just word of mouth either, we’re using the data and information we have available to make changes that’ll improve things for you.
69% of customers in Bradford are happy with the service they get from us at the moment, but we really want to be 75% so here’s what we’re changing to get there.
Your housing officers in Bradford
Say hello to Shazia, Nicky, Subhana, and Gemma!
They’ll be spending more time out and about in the city, getting to know the people and places.
So, if you spot them in your neighbourhood, why not introduce yourself? It’s a chance to have a chat, tell us what’s going well or let us know if there’s something we need to look into.
If you’d like to get in touch with your housing officers, you can email yhplacemanagement@Yorkshirehousing.co.uk
What you told us about living in Bradford
We see feedback as an opportunity to improve our services. With a customer satisfaction rating of 69%, we know there's some things we can change and you've told us where we can do better.
You said:
- 75% are satisfied with how we manage anti‑social behaviour
- 33% are happy with how complaints are managed
- 50% are happy with your neighbourhood
This shows us that while things are working well in Bradford, we need to be more visible in our communities, strengthen our partnerships, and improve shared spaces. Your Place Plan is designed to do exactly that.
What we’re doing in Bradford
We want to make sure that our communities are safe for our customers, so we’ve identified where the ‘hotspot’ areas are that have higher levels of ASB in comparison to average.
We know that Bierley, Holmewood, Brunel Gardens and Manningham are key areas, so we’ll be teaming up with other housing associations like Places for People and Manningham HA so we have a joined up approach to improve things. In the meantime, we’ve got better CCTV, more patrols and litter picks to make a head start on the problem.
Behind the scenes, we’ll be getting in touch with customers who’ve given us feedback on our Tenant Satisfaction Measures and through our surveys, to understand how we could improve in a bit more detail. This will be invaluable to knowing where the sticking points are, what we can do to make our service better.
We’re working with West Yorkshire Fire Rescue Service to run some joint visits with vulnerable customers to lower the risk of house fires. They’ll also be delivering some training for our front-line teams so they know what to look out to keep everyone safe.
We’ll use the data we have to make sure we’re being inclusive for our customers, that means making sure we’re reaching customers in the way that makes the most sense for them. And we’re also looking at introducing some English language classes and support for digital inclusion too, for those who want to learn new skills or need a hand.
Want to get involved?
We put our customers at the heart of everything we do. And we know the best way to improve our services is by listening to you. To do that properly, we need you on board to share your opinions and shape what we do.
If you’d like to get involved, just let us know by emailing yhplacemanagement@Yorkshirehousing.co.uk, and your Housing Officer will be in touch with details of the next inspection in your area.
Local walkabouts
As part of the role of our housing officers and our place plans, we’re spending more time out and about in our neighbourhoods, getting to know local areas and the people who live there.
One way we do this is through regular local walkabouts. These give us the chance to look at what’s working well, spot anything that needs attention and talk with customers about what matters most in their area. We’ll send you an invitation a couple of weeks before each walkabout takes place.
You’ll usually see our colleagues out locally in Yorkshire Housing uniform, so keep an eye out and feel free to stop and say hello.
5th August, 10:30am - 2:30pm
Meet Nicky at 10:30am at the cul-de-sac on Hazel Mount.
BD18 2LH
6th August
Meet Shaziya at 10:30am in the car park.
BD8 7BH
6th August 10:30am
Meet Shaziya at 10:30am in the car park.
BD8 7SE
19th Aug, 9am - 1pm
Meet Gemma at 9am at the community centre (TFD) on Stirling Crescent.
BD4 0FJ
Be a customer champion
Get involved in your community, make a difference to where you live and gain valuable experience along the way. If you’d like to get involved, just let us know by emailing yhplacemanagement@Yorkshirehousing.co.uk, and your Housing Officer will be in touch with all the details.
A bit about Bradford
Did you know that Bradford was once known as the wool capital of the world? And that the famous artist David Hockney is from Bradford? It was also the first place to serve “school dinners” back in 1906 and is home to over 4,000 listed buildings.
Bradford is a diverse historic city in West Yorkshire, with home across the city and close neighbourhoods.
Between September 2025 and April 2026, we built 54 new homes in Bradford, and most of them for social housing customers. There are nine more homes planned to be built later this year, continuing our investment in goodquality homes for local people.
Here’s what our homes look like in Bradford:
2306
homes
70
homes for older people
182
low-cost home ownership
165
supported housing
Services for you
Did you know that we have loads of different support services available to you?
Maybe you want to get involved in shaping our services? We've got lots of different customer groups depending on what suits you and what you're interested in.
Or do you want to do some volunteering in your area or you've got an idea on how to improve things where you live? We've got ways to support that too!