A bit about Bradford
Did you know that Bradford was once known as the wool capital of the world? and that the famous artist David Hockney is from Bradford? It was also the first place to serve “school dinners” back in 1906 and is home to over 4,000 listed buildings.
Bradford is a diverse historic city in West Yorkshire, with home across the city and close neighbourhoods.
Here’s what our homes look like in Bradford:
2306
homes
70
homes for older people
182
low-cost home ownership
165
supported housing
What you told us about living in Bradford
We see feedback as an opportunity to improve our services. We know how much our customers like living in Bradford – with a customer satisfaction rating of 91% – but it doesn’t stop there. You’ve also told us there are areas where we can do better.
You said:
- 75% are satisfied with how we manage anti‑social behaviour
- 33% are happy with how complaints are managed
- 50% are happy with your neighbourhood
This shows us that while things are working well in Barnsley, we need to be more visible in our communities, strengthen our partnerships, and improve shared spaces. Your Place Plan is designed to do exactly that.
What we’re doing in Bradford
We’re committed to keeping our communities safe and pleasant to live in. We’ll do this by:
- Supporting victims
- Intervening early to prevent escalation
- Working closely with councils, police and specialist support services
We want shared spaces to be clean, safe and well cared for. To achieve this, we’ll:
- Carrying out estate inspections with customers
- Making repairs quicker and communication clearer
- Introducing improved cleaning standards and regular audits
Customer feedback, surveys and local insights help us know where to focus our time –whether that’s a block that needs extra attention or a neighbourhood facing ongoing challenges. We’ll keep using what you tell us to make sure you feel proud of where you live.
Want to get involved?
We put our customers at the heart of everything we do. And we know the best way to improve our services is by listening to you. To do that properly, we need you on board to share your opinions and shape what we do.
If you’d like to get involved, just let us know through the ‘Ask a question’ option on the customer portal, and your Housing Officer will be in touch with details of the next inspection in your area. Or you can give us a call on 0345 366 4404.
Local walkabouts
As part of the role of our housing officers and our place plans, we’re spending more time out and about in our neighbourhoods, getting to know local areas and the people who live there.
One way we do this is through regular local walkabouts. These give us the chance to look at what’s working well, spot anything that needs attention and talk with customers about what matters most in their area. We’ll send you an invitation a couple of weeks before each walkabout takes place.
You’ll usually see our colleagues out locally in Yorkshire Housing uniform, so keep an eye out and feel free to stop and say hello.
Be a customer champion
Get involved in your community, make a difference to where you live and gain valuable experience along the way. If you’d like to take part, let us know through the ‘Ask a question’ option on the customer portal or call us on 0345 366 4404.
Services for you
Did you know that we have loads of different support services available to you?
Maybe you want to get involved in shaping our services? We've got lots of different customer groups depending on what suits you and what you're interested in.
Or do you want to do some volunteering in your area or you've got an idea on how to improve things where you live? We've got ways to support that too!