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We are committed to providing a high quality repairs service which is convenient and efficient. To do so, we divide repairs into emergency, urgent and routine. See below to understand how repairs are categorised.

Customers are responsible for:
  • Replacing lost keys, and the replacement of locks due to key loss.
  • Gaining entry to properties when locked out.
  • Flexible gas tubing and electric cables, belonging to customers own fittings (cookers) – these must be undertaken by a competent tradesperson.
  • Replacement of plugs and chains for sinks, baths and washbasins, and of bathroom fitments (such as toilet roll holders, towel rails and shower curtains).
  • Replacing toilet seats.
  • Repairing minor plaster cracks.
  • Any fixture or appliance supplied by the customer.
  • Bleeding radiators.
  • Broken or damaged glazing (where the damage is caused by the customer, any other person residing in, or visiting the home, including members of the family).
  • The provision and replacement of light bulbs, fluorescent strips, starter motors and fuses in appliances (with the exception of sealed units in the bathroom).
  • Internal decorations.
  • Repairs or maintenance to own equipment (washers, cookers, furniture, personal belongings).
  • Making good damage caused by installing or removing own fixtures and fittings.
  • Washing lines.
  • Sheds.
  • Repairs and maintenance to permitted alterations/improvements agreed with Yorkshire Housing.
  • Other obligations as detailed in the Tenancy Agreement.
Emergency repairs

Repairs that if not reacted to quickly, will create a significant risk to life or well being, or cause considerable damage to the property. We aim to attend within four hours of the repair being reported and make safe the immediate danger. We will then attempt to complete the works within 24 hours of the initial report.

Some examples include:

  • Total loss of electrical power or water supply
  • Blocked flue to open fire or boiler
  • Uncontainable water leak from water or heating pipe, tank or cistern if uncontainable. (The emergency response may consist of turning off the water supply only)
  • Insecure external ground floor window, door or lock.

Yorkshire Housing reserves the right to recharge the tenant the emergency call out fee, if the attending person representing Yorkshire Housing, deems it a non-emergency repair.

Urgent repairs

Repairs completed within seven calendar days of reporting. AM/PM appointment offered to customer at time of reporting. External works will not always be appointed at the time of reporting unless access needs to be arranged.

Some examples include:

  • Partial loss of electrical power or water supply
  • Toilet not flushing (where there is no other toilet in the house)
  • Blocked sink, bath, basin.
Routine repairs

Repairs to be completed within 28 calendar days of reporting. AM/PM appointment offered when at the time of reporting. External works will not always be appointed at the time of reporting, unless access needs to be arranged.

Report a repair

For non-emergency repairs, use our step-by-step easy tool to report a repair online.

Need an emergency repair? Call customer services 24 hours a day on 0345 366 4404.

If you suspect a gas leak, call Transco immediately on 0800 111 999.