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Gas safety

Because we’re your landlord, by law, we have to carry out annual gas safety checks on your gas fittings and appliances in your home. These annual checks and gas services are carried out by a Gas Safe Registered Installer. We’ll keep a record of each annual safety check and service, and give you a copy too.

If you’re new to us (hi!) then rest assured that we also make sure that all gas appliances are checked before you move in.

If you want to know more about how you can make sure your gas appliances are working properly and are safe to use, then take a look at some of our gas safety tips and advice.

How to keep you safe in your home


What should I do if I can smell gas?

If you think you can smell gas in your home, then call the National Grid gas emergency centre on 0800 111 999.

To make sure that you’re safe…

  1. Turn off the gas at the meter
  2. Open the windows and doors
  3. Put out any naked flames
  4. Don’t use any electrical switches until you know it’s safe to do so
  5. Call the National Grid gas emergency centre

The most important thing for you to do is to stay calm and phone the National Grid gas emergency centre so they can check that everything is ok.


How do I know if there is a gas problem in my home?

You should get in touch with us immediately if you notice in your home:

  • Soot or stain marks on or around your gas appliance
  • A yellow or orange lazy flame that’s not crisp and blue
  • More condensation than normal in the room where the gas appliance is
  • Anyone in your home that’s suffering from drowsiness, headaches, nausea or pains in the chest when the gas appliance is in use

If you notice any of the above signs, then turn off the gas appliance straight away and report it to our gas team on 0113 825 6500. We’ll send someone from our team to come out to your home as soon as possible.


How can I make sure my gas appliances are safe?

There are a few things you can do to make sure your gas appliances are safe to use. Follow these gas safety tips below:

  • Let us access your home to carry out maintenance or safety checks on your gas fittings/flues
  • Never try DIY with gas – leave it to a qualified Gas Safe Registered Installer to carry out any gas work in your home
  • Make sure that you know where your gas meter is in your home and that you know how to turn it off in an emergency
  • Don’t block air ventilation grilles – make sure your flue terminals are always kept clear
  • Never use a gas appliance if you don’t think it’s working properly
  • Never cover gas appliances with anything
  • Be careful if you’re buying a second-hand gas appliance

If you have to move a gas appliance from your bedroom to your living room, for any reason, then please contact the gas team on 0113 825 6500 for advice. We can make sure it’s safe to do so – you can never be too careful!