A bit about Kirklees and Calderdale
Did you know that Rugby league started in Huddersfield in 1895, when northern clubs decided to split from rugby union because players wanted to be paid to play the game?
Kirklees and Calderdale are diverse areas in West Yorkshire where we have homes across towns, villages and established neighbourhoods.
Here’s what our homes look like across Kirklees and Calderdale;
2456
homes
238
homes for older people
20
supported housing
304
shared ownership
What you told us about living in Kirklees and Calderdale
We see feedback as an opportunity to improve our services. Overall satisfaction across Kirklees and Calderdale is 70%, and we know there’s more to do. You’ve told us where we can do better.
You said:
- 50% are satisfied with how we manage anti‑social behaviour
- 67% are happy with communal areas
- 43% are satisfied with how we handle complaints.
This shows us that while things are working well in many areas, we need to be more visible, strengthen our partnerships, and improve how we handle complaints. Your Place Plan is designed to do exactly that.
Your housing officers in Kirklees and Calderdale
Meet your Kirklees and Calderdale housing officers: Katie Lad , Sophia Duncan, Sarah Wishart and Beckie Anderson
As part of our housing officer role and our place-based approach, we’re spending more time out in our neighbourhoods and getting to know the community and our customers who live there.
What we’re doing in Kirklees and Calderdale
We’ll be out and about more, carrying out regular estate inspections, spending time in neighbourhoods and responding quickly when something needs attention.
We’re committed to keeping our communities safe and pleasant to live in. We’ll do this by:
- Supporting victims
- Intervening early to prevent escalation
- Working closely with councils, police and specialist support services
We want shared spaces to be clean, safe and well cared for. To achieve this, we’ll:
- Carrying out estate inspections with customers
- Making repairs quicker and communication clearer
- Introducing improved cleaning standards and regular audits
We want complaints to be dealt with quickly, fairly and in a way that works for you. To achieve this, we’ll:
- Respond to complaints clearly, quickly and with empathy
- Keep you informed throughout the process, from start to finish
- Take ownership and aim to resolve issues at the first point of contact
- Use feedback and trends to learn and improve our services
- Check in after complaints are closed to understand your experience
Customer feedback, surveys and local insights help us know where to focus our time –whether that’s a block that needs extra attention or a neighbourhood facing ongoing challenges. We’ll keep using what you tell us to make sure you feel proud of where you live.
Want to get involved?
We put our customers at the heart of everything we do. And we know the best way to improve our services is by listening to you. To do that properly, we need you on board to share your opinions and shape what we do.
If you’d like to get involved, just let us know be emailing yhplacemanagement@Yorkshirehousing.co.uk, and your Housing Officer will be in touch with details of the next inspection in your area.
Local walkabouts
As part of the role of our housing officers and our place plans, we’re spending more time out and about in our neighbourhoods, getting to know local areas and the people who live there.
One way we do this is through regular local walkabouts. These give us the chance to look at what’s working well, spot anything that needs attention and talk with customers about what matters most in their area. We’ll send you an invitation a couple of weeks before each walkabout takes place.
You’ll usually see our colleagues out locally in Yorkshire Housing uniform, so keep an eye out and feel free to stop and say hello.
30th June
Meet Sarah at 10am at the side of number 1.
WF17 6PW
17th July
Meet Sophia at 9.30am by the bin store.
HX3 6UW
17th July
Meet Sophia at 12.30pm at the bottom of Rushton Hill close to the pergola.
HX2 0QT, HX2 0QR and HX2 0QR
20th July
Meet Sarah at 10am in the car park.
WF17 0HB
20th July
Meet Katie near the grassed area at the bottom of Branwell Crescent.
HD6 3FJ
21st July
Meet Katie at 10am on the grassed area on Cliffe Hill View.
HD8 9ZD
24th July
Meet Katie at 10am at the communal car park.
WF15 7EL
25th August
Meet Katie at 10am on the grass to the left of the communal door.
HX5 9AL
28th July
Meet Katie at 10am at the top of Holmedale Court on Ryecroft Close.
HD7 5FN
4th August
Meet Beckie at 10am by number 25.
HD5 9BR
4th August
Meet Beckie at 1pm by the communal front door
HD4 6DT
12th August
Meet at 10am in car park across from number 4.
HD1 4NW
12th August
Meet Beckie at 1pm In the car park near the blue skip.
HD1 4NG
14th August
Meet Beckie at 1pm by the communal washing lines.
HD3 3AP
Be a customer champion
If you’d like to get involved, just let us know be emailing yhplacemanagement@Yorkshirehousing.co.uk, and your Housing Officer will be in touch with all the details.
Your neighbouring plans
Interested to see what we're doing in places nearby?