What we learnt
The Tenant Satisfaction Measures are a way of comparing how landlords across the country are performing, and the results show us how you think we’re doing.
This year the results showed that customers from ethnic minority communities were less engaged with us, and reported lower satisfaction levels compared to other customer groups.
What we did
Listening to what customers were saying, we worked with local partners in the Soothill community to really make a difference in an area that needed change.
We developed partnerships with The Soothill Community Association & Dawatal Islam Mosque, where we hosted drop-in sessions and connected with wider partners like Community Plus, Huddersfield University, Huddersfield Town Foundation and the local scouts group.
We hosted some initial drop-in sessions to speak to customers about what they need, and what we can do to help. Things that came up in the session included:
- Health and well-being sessions
- Physical activity for younger people
- Employability skills
- Community clean-ups
Using this feedback we hosted sessions to tackle each area for improvement, and worked with a range of partners to make sure they were successful.
They also meant we could reach customers who we might not have had the chance to speak to face to face.
What it meant for customers
We built relationships with customers and key community organisations.
We received positive feedback for the sessions we delivered, which was great to hear!
And for customers that had outstanding cases or had struggled to report their challenges, we set the wheels in motion to get things sorted for them.
What’s next
We’ll continue to host drop-in sessions at Soothill so we can continue the work and keeping having impact in the area, and we’ll be using what we’ve learnt from Soothill to bring to other areas with lower satisfaction among ethnic minority communities too.