A bit about Doncaster, Rotherham and Sheffield
Did you know that stainless steel was first developed in Sheffield, and that Doncaster is home to one of the oldest horse races, the St Leger Stakes, first run in 1776?
Doncaster, Rotherham and Sheffield are all areas in South Yorkshire where we have homes across towns, villages and established neighbourhoods.
Here’s what our homes look like in Doncaster, Rotherham and Sheffield:
1204
homes
45
low-cost home ownership
38
supported housing
What you told us about living in Doncaster, Rotheram and Sheffield
We see feedback as an opportunity to improve our services. Overall satisfaction across Doncaster, Rotherham and Sheffield is 81% – but you’ve also told us there are areas where we can do better.
You said:
- 50% are satisfied with how we manage anti‑social behaviour
- 50% are happy with communal areas
- 66% are happy with your neighbourhood.
- 25% are happy with how complaints are handled
This shows us that while things are working well in some areas, we need to be more visible, strengthen our partnerships, and and improve how we handle complaints. Your Place Plan is designed to do exactly that.
Your housing officers in Doncaster, Rotherham and Sheffield
Meet your Doncaster, Rotherham and Sheffield housing officer: Karen Grayson
As part of our housing officer role and our place-based approach, we’re spending more time out in our neighbourhoods and getting to know the community and our customers who live there.
What we’re doing in Doncaster, Rotherham and Sheffield
We’ll be out and about more, carrying out regular estate inspections, visiting hotspot areas, speaking with customers and responding quickly to anything that needs attention.
We’re committed to keeping our communities a safe place to live. We’ll do this by:
- Early support for victims
- Early intervention to stop issues escalating
- Joint working with our partners, including the council and police
We want complaints to be dealt with quickly, fairly and in a way that works for you. To achieve this, we’ll:
- Respond to complaints clearly, quickly and with empathy
- Keep you informed throughout the process, from start to finish
- Take ownership and aim to resolve issues at the first point of contact
- Use feedback and trends to learn and improve our services
- Check in after complaints are closed to understand your experience
We’ll deliver cleaner, safer and better‑maintained shared spaces by:
- Carrying out estate inspections with customers
- Making repairs quicker and communication clearer
- Introducing improved cleaning standards and regular audits
Customer feedback, surveys and local insights help us know where to focus our time –whether that’s a block that needs extra attention or a neighbourhood facing ongoing challenges. We’ll keep using what you tell us to make sure you feel proud of where you live.
Want to get involved?
We put our customers at the heart of everything we do. And we know the best way to improve our services is by listening to you. To do that properly, we need you on board to share your opinions and shape what we do.
If you’d like to get involved, just let us know be emailing yhplacemanagement@Yorkshirehousing.co.uk, and your Housing Officer will be in touch with details of the next inspection in your area.
Local walkabouts
As part of the role of our housing officers and our place plans, we’re spending more time out and about in our neighbourhoods, getting to know local areas and the people who live there.
One way we do this is through regular local walkabouts. These give us the chance to look at what’s working well, spot anything that needs attention and talk with customers about what matters most in their area. We’ll send you an invitation a couple of weeks before each walkabout takes place.
You’ll usually see our colleagues out locally in Yorkshire Housing uniform, so keep an eye out and feel free to stop and say hello.
15th July, 10am - 2pm
Meet Karen at 10am in the bin store area / the car park.
S65 1NA
17th July - 10am - 12pm
Meet Karen at 10am in the car park.
S9 3DY
17th July 12:30pm - 2pm
Meet Karen at 12:30pm in the car park.
S2 9JU
22nd July, 10am - 11:30am
Meet Karen at 10am outside 10 Kingfisher Close (the green across).
DN2 4SW
31st July - 10am - 2pm
Meet Karen at 10am in the car park.
DN4 0HL
31st July - 12:30pm - 2pm
Meet Karen at 12:30pm in the car park.
DN1 2LG
Be a customer champion
If you’d like to get involved, just let us know be emailing yhplacemanagement@Yorkshirehousing.co.uk, and your Housing Officer will be in touch with all the details.
Your neighbouring plans
Interested to see what we're doing in places nearby?