Our plan for Barnsley

Your feedback and reports help us understand where antisocial behaviour is causing problems in Barnsley.

You'll see more of our housing teams out and about, helping to spot problems early and deal with concerns before they get worse.

We'll support customers affected by antisocial behaviour and take early action to help prevent problems from getting worse.

We'll also work closely with the police, Barnsley Council and other local organisations to tackle issues that need a joined-up approach.

Your feedback has shown us that there's more we can do to improve shared spaces and neighbourhoods.

We'll carry out regular estate inspections to check shared spaces and identify anything that needs attention.

We'll use your feedback, alongside information from our local teams, to help us decide where improvements are needed most.

We'll also focus on areas where problems keep happening, working with customers and local partners to find ways to put things right.

Our customer satisfaction results show that we need to do more to improve neighbourhoods and help customers stay in their homes.

We'll make sure our housing teams are more visible and easier to speak to, so we can pick up concerns and offer support earlier.

We'll work with customers who need extra help to manage their tenancy and connect them with the right support.

We'll also work more closely with teams across Yorkshire Housing, including our money coaching and income teams, to help customers get the support they need.

We've identified some areas across Barnsley where we'll be focusing more of our time.

Our housing officer will be visiting these neighbourhoods more often, carrying out estate inspections and speaking to customers about any concerns.

We'll also work with local partners to help tackle issues such as antisocial behaviour, dog fouling and problems affecting shared spaces.

Neighbourhoods we're focusing on:

1. Dennison Court, S70 1UA
2. Waltham Street, S70 1JA
3. Broadway Court, S70 6QB
4. Chestnut Court, S70 4HW

Some issues need more than one organisation to help put things right.

We'll continue working with Barnsley Council, local police teams, community groups and other housing associations to tackle problems and support customers.

We'll also work with our partners to organise community activities and give customers more opportunities to get involved in their neighbourhoods.

By working together and sharing information, we can respond to problems sooner and help make improvements where they're needed.

We've introduced monthly estate inspections in areas where we've seen more problems, giving us more opportunities to spot issues and put things right.

We've also made the inspection dates available online, so you can come along, meet the team and have your say.

Across our other Barnsley neighbourhoods, we're carrying out inspections every three, six or 12 months, depending on the area.

Your housing officer has started working from some of our neighbourhoods, so they're easier to find when you need them.

At Broadway Court, we've introduced a weekly drop-in where customers can pop along for a chat, ask questions or raise any concerns.

Since July 2026, we've been working with South Yorkshire Police to carry out joint walkabouts in areas where antisocial behaviour has been a concern.

By spending more time in these neighbourhoods together, we can spot problems, share information and work out what needs to happen next.

Customers at Broadway Court told us the communal rooms needed some attention to make them more welcoming and encourage people to use them.

So, between May and June 2026, we laid new flooring, painted the walls and bought new furniture to give the rooms a fresh look.

Since August 2026, our housing officers, caretakers and grounds maintenance teams have been working more closely together to look after communal areas.

The teams now meet regularly to share updates, spot problems earlier and make sure things get sorted.