It’s really important we’re transparent about how we work, how decisions are made and how we're performing. Which is why we share easy-to-understand information about our services and how we deliver them, how we're performing and our finances too. But it's a two-way street, we also want to hear from you! There lots of ways you can get involved and help shape what we do.
And having thorough policies in place is another way we can keep things clear. You’ll find all our major customer policies on this page, showing how we work and how we deliver our services.
If you're not sure which policy you're looking for, check out the summaries at the bottom of the page so you know what they include.
If the policy you're looking for isn't listed below please send us an email or call us and we'll get it right to you.
Our policies
Rent and charges
Tenancy and repairs
Data and information
Not sure which policy you're looking for? Here's what they mean
This includes everything you need to know about how we let our homes.
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Now you've found the policy you were looking for, head over to one of our other handy pages.