We’re launching a new customer voice sub group to make sure Yorkshire Housing is doing as much as possible to listen to its customers. This new group will be made up of customer services committee members, some of which are tenants.
This follows on from the success of the complaints scrutiny panel, which has improved the way we manage complaints and brought down response times.
Customer services committee chair Linda Christon said:
“We’re confident that our approach to complaints is on the right track to keep improving. The customer services committee will continue to monitor complaints performance at our quarterly meeting but we no longer think there is a need for a sub group.
“Instead we want to turn our attention to making sure our customers have more of a voice. It’s vital we listen to make sure the services Yorkshire Housing offers meet peoples’ needs. The first meeting of the new group is this month.”
If you’re a Yorkshire Housing customer and would like to make voice heard by taking part in surveys and consultations, you can join our customer voice panel.