Welcome to our blog. Here you’ll find insights, opinions and thoughts on a wide range of housing-related topics from our experts. What do you think of what’s being said? Leave a comment to join the debate or share the blog on your social channels.
The Customer is king, by Ingrid Fife
We continue to face a housing crisis in the UK and with the economic uncertainty created by the pandemic and the increase in the cost of living, the demand on the social housing sector is expected to increase. At the same time, social housing providers are under...
Getting your voice heard, by Jo Foster
Jo is one of eleven customers on our Customer Voice and Review Committee (CVRC). The CVRC is a customer-led committee that makes sure the customer voice is heard at all levels of the business. My experience with the CVRC so far has been very positive. We’re a real...
Getting smart about Smart Homes
Boilers that automatically report faults and can be fixed remotely. Sensors that detect condensation so action can be taken to prevent damp and mould. Locks which don’t require a key so customers can let people in to do repairs when they’re not home. These are...
Flexing the YH way: Delivering a better customer experience by providing colleagues with more flexibility, by Nina Evison
Working from home isn’t flexible working if it’s the only choice you have. The past eighteen months have been hard for everyone. Overnight we were forced to work from home, abandoning our offices and desks. The challenge of remote working during a global pandemic...
Sshh, don’t say the ‘O’ word: Why we’re ditching the office in favour of a hub, home and roam approach, by Nick Atkin
The o****e word is now banned at Yorkshire Housing. This reflects our mindset that work is something you do, not somewhere you go and that you don’t have to be in work to be in work. Late last year I wrote about how adopting a new approach to work makes sense for...
Letters to lift us
It’s been good helping some of our customers become pen pals. I’ve got such happy memories of writing to friends I’d made on holiday when I was younger. It was so exciting finding a letter from a pen pal in the post, much better than the usual bills! ...