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Welcome to our blog. Here you’ll find insights, opinions and thoughts on a wide range of housing-related topics from our experts. What do you think of what’s being said? Leave a comment to join the debate or share the blog on your social channels.

 

Getting the customer voice heard, by Jo Foster

Getting the customer voice heard, by Jo Foster

Jo is one of eleven customers on our Customer Voice and Review Committee (CVRC). The CVRC is a customer-led committee that makes sure the customer voice is heard at all levels of the business.  My experience with the CVRC so far has been very positive. We’re a real...

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Getting smart about Smart Homes

Getting smart about Smart Homes

Boilers that automatically report faults and can be fixed remotely. Sensors that detect condensation so action can be taken to prevent damp and mould. Locks which don’t require a key so customers can let people in to do repairs when they’re not home.  These are...

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Letters to lift us

Letters to lift us

It’s been good helping some of our customers become pen pals. I’ve got such happy memories of writing to friends I’d made on holiday when I was younger. It was so exciting finding a letter from a pen pal in the post, much better than the usual bills! ...

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Watch your step, by David Perry

Watch your step, by David Perry

We’re back with another health and safety blog and this time, we’re talking about slips, trips and falls. Whether it’s at home or at work, falls are an everyday risk.  And, they can happen to any of us.    It’s true, the risk of falling does grow as you get older. But...

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