Your views on us

Overall satisfaction

Satisfaction with repairs

Satisfaction with time taken to complete most recent repair 

Satisfaction that the home is well-maintained

Satisfaction that the home is safe

Satisfaction that the landlord listens to tenant views and acts upon them

Satisfaction that the landlord keeps tenants informed about things that matter to them

Agreement that the landlord treats tenants fairly and with respect

Satisfaction with the landlord’s approach to handling complaints

Satisfaction that the landlord keeps communal areas clean and well-maintained

Satisfaction that the landlord makes a positive contribution to neighbourhoods

Satisfaction with the landlord’s approach to handling anti-social behaviour

Stage one complaints received per 1,000 homes

Stage two complaints received per 1,000 homes 

Stage one complaints responded to within the Housing Ombudsman's Complaint Handling Code timescales

Stage two complaints responded to within the Housing Ombudsman's Complaint Handling Code timescales

Homes that do not meet the Decent Homes Standard

Non-emergency repairs completed within target timescale

Emergency repairs completed within target timescales