Freeholders

Your service charge depends on what services we provide where you live.

At the beginning of each financial year (1^st April), we’ll give you an estimate of the service charge. It’ll show you what your service charge covers, what it’s likely to cost and how much your share will be. We’ll always try and stick to budget but at the end of the year we’ll let you know how much we spent. If we’ve spent less than we estimated, we’ll put your share of the difference into your account. If we’ve spent more, we might need to ask you to cover your share of the costs.

Service charges mean that we can make sure your home is looked after. The charge covers things like:

• Grass cutting and looking after shared grounds
• Litter picking on unadopted roads.

Some of these services are carried out by us and some are provided by other agencies that we work with.

Please let us know if there’s something you’re not happy with so we can fix things. We’re always looking at what we can do better, so it’s important that you let us know.

We’d also love to hear your positive feedback. If you’re happy with one of our services, tell us! This helps us when we’re deciding which suppliers to work with.

If you need an extra copy of your latest service charge statement, then fill out the form at the bottom of the page. Just so you know, we do charge a small admin fee of £30 for extra copies.