Customer portal

To register for an account, go to the customer portal registration page.

You’ll need to:

1. Fill out your personal details, making make sure you use the email address linked to your account
2. Verify your account using a code we send to your email - this helps us to make sure it's you
3. Create a password once your email has been verified

Your password must:

• Be at least 12 characters long
• Include upper and lower‑case letters and numbers

Once your password is set, you’ll be able to start using the portal straight away.

Keep your password safe, you can only reset it once every 24 hours.

If you needsdfsadf help setting up your account, you can watch our how‑to video,

If you've used the old portal at any time since 01 April 2023, we’ve already set you up with an account on the new portal. 

To get started, you'll need to:

• Select 'reset password'
• use the email address linked to your account  
• Verify your account using a code we send to your email - this helps us make sure it's you 

Once you've verified your account, you'll then be asked to change your password. 

Your password must: 

• Be at least 12 characters long
• Include upper and lower-case letters and numbers 

Once your password is set you'll be able to start using the portal straight away. Keep your password safe, you can only reset it once every 24 hours. 

If you need help getting into your account, you can watch our how‑to video,

• Make sure you've set up an account, if not, head to 'register for an account'.
• Check the email address matches the one linked to your account. 
• Check if your account has been temporarily locked after a five unsuccessful login attempts. If this is the case, you'll need to wait 60 minutes before trying again. 

No problem, it happens! When you visit the portal log in page, you’ll see a “Forgot your password?” link. Click that, enter your email address and follow the steps.

We’ll check it’s really you by asking to send you a one-time security code. When you’ve entered this code correctly, you’ll be able to set a new password.

You can only reset your password once every 24 hours, so make sure you keep your new password somewhere safe.

• You might not get the password reset email because the email you entered doesn’t match the one on your account.
• Make sure to check your junk or spam folder
• Give it a few minutes, depending on your Wi‑Fi or internet connection, it can be a bit slow for the email to arrive in your inbox.
• If you set up your account or requested to reset a new password within the last 24 hours, you won’t get another reset email until that 24 hour period has passed.

It’s most likely that there have been too many incorrect login attempts – the account gets locked to keep your information safe. If this happens, you’ll need to wait 60 minutes before trying again.

You can check and pay your rent, report repairs, track your requests, update your personal details and find helpful information, all in one place. We’ll be adding new features regularly too.

Yes. If you’ve reported a repair or have an open case with us, you can keep track of it in the portal. You’ll be able to see updates, check your appointment details and follow what’s happening, all in one place. If you need to send us more information, you can do that there too. 

The information is the same, but smaller screens can change how it’s displayed. You might need to scroll or expand sections to see everything.

Yes. Your information is kept secure and the portal includes extra steps to help protect your account. We’ll never contact you asking for your password. 

Customer feedback and testing have helped us build the portal in a way that’s easy to use, but if you’re struggling it’s not a problem. If you’re having trouble logging in or registering for an account, you can watch this video for help.

And if you’re still struggling, that’s okay! You can give us a call and we’ll help you do what you need to do, or support you in getting set up.