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Cost of living scams

As prices go up so do the number of scams targeting people worried about the cost of living.

If you get a text, call or email about cost-of-living payments or money off your energy bills, stop and take a moment to think before clicking on any links.

Here’s some advice to keep you and your money safe:

  • If you have any doubts about a message, contact the organisation directly.
  • Don’t use the numbers or address in the message – use the details from their official website. Remember, your bank (or any other official source) will never ask you to supply personal information via email.
  • If you've been sent an email which you’re not quite sure about, forward it to report@phishing.gov.uk. Send them emails that feel suspicious, even if you're not sure if they're a scam - they can check for you.

If you think you've been scammed:

  • If you've already responded to a scam, stop any further communication straight away.
  • Call your bank directly and cancel any recurring payments.
  • Report the scam to the police through Action Fraud on 0300 123 2040, or report a scam anonymously on the Action Fraud website.
  • If you need more help, get in touch with Citizens Advice Scams Action via the Citizens Advice website, or call its Scams Action helpline on 0808 250 5050.

Money Saving Expert have shared a useful guide that shows the most common cost of living scams and what to look out for.