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UPDATE: Friday 2 March

Following the poor weather, today and over the weekend, please only contact us in an emergency on 0345 366 4404.

We’re extremely busy at this time. Apologies for any inconvenience and we appreciate your patience. If you have a non-urgent repair, you can report it using your online account.

Some customers are experiencing problems with their Ideal boilers. If your Ideal boiler is displaying an error code L2, you can watch this video to find out how to clear it and get it working again.