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Since the start of this year, we have received 39 reports of customers having accidents, some requiring hospital treatment, which were linked to known but unreported repairs.

Most of these incidents were slips, trips and falls from uneven flags or paving. Some accidents were due to external lighting requiring new bulbs or re-wiring – all of which can be easily resolved.

Reporting repairs as soon as you are aware of them is crucial. This not only keeps your home in good condition but also makes it a safe place to live. The same applies for communal buildings.

While our staff make an effort to ensure your home and surrounding areas are well kept, the best way to keep your home safe is by reporting any repairs as soon as you see them.

To report a repair, simply login to your online account or visit our repairs page.