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National customer service week 2019

Yorkshire Housing will be celebrating National Customer Service Week, from 7-11 October, which gives an opportunity to raise awareness of customer service and the vital role it plays for Yorkshire Housing customers.

The week is internationally celebrated and Yorkshire Housing will highlight why customer’s service is so important, showing what it takes to give good service every day.

Throughout the week in the Customer Service department there will be events, treats and awards to show why it is important to recognise those who provide great customer service.

Some of the recognition awards through the week will be for: going above and beyond for customers, de-escalation hero, caring for colleagues, high performer, service improver and rent collection champion.

The Institute of Customer Service, who organise the week, are adopting a theme each day and using this to explore the issues and opportunities for the industry. The week’s themes are as follows:

Monday – Insight: Knowing your customer and how to deliver to them
Tuesday – Capability & Skills: Identifying and nurturing customer service skills in your organisation
Wednesday – Recognition: Celebrate your customer service heroes
Thursday – Leadership: Championing customer service in the boardroom
Friday – Trust: Building brand reputation and trust by delivering on promises.

Julie Heywood, customer contact centre operations manager, said: “It’s great to be celebrating National Customer Service Week. We recognise the importance of good customer service and to ensure people who need to get in touch are able to do so quickly and easily in a way that suits them.


“Our aim is to give everyone who contacts Yorkshire Housing a positive experience and our customer service teams play a fundamental role in making this happen.”

Yorkshire Housing customer service advisers deal with just over 500 calls a day and answer almost 300 emails a day. You can contact the customer service centre by calling 0345 366 4404 or emailing us on