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We’ve recently refreshed our Complaints and Compliments Policy to make it easier than ever for you to give us your feedback.

Last year we worked alongside a group of customers, using their feedback and personal experiences of making a complaint or compliment to shape our new policy. Here is what our customers had to say about the Complaints Policy consultation.

The main aim of our new Complaints and Compliments Policy is to make it as easy and straightforward as possible for you to provide feedback on your experiences as a Yorkshire Housing customer. We will also ensure that for every complaint that we receive, we will follow a fair process, put things right and learn from it by making improvements to our services.

Following the policy update, we will continue to transform the way that we view feedback at Yorkshire Housing. We have already set up a new Complaints Forum to help us continue to make improvements. Our Complaints Forum is made up of our customers who meet every other month to review recent real-life complaints made to Yorkshire Housing. The forum members hold us to account when something has gone wrong, let us know when we have done something well and are able to influence real change.

If our Complaints Forum sounds like something you would like to get involved with, get in touch by emailing customerengagement@yorkshirehousing.co.uk or call Rachel on 07831 167411.

For more information and to view our new Complaints and Compliments Policy, click here.

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