Our customer experience centre will be closed over the Christmas period.
To report emergency repairs 24/7 or make a payment to your rent account you can call 0345 366 4404.
For all non-emergencies and online home enquiries reported over the festive period, we’ll get back to you within two working days once we return to work.
If you report a repair as an emergency and the engineer determines your repair is not an emergency, you will be charged a call out fee.
Need an emergency repair? Call customer services 24 hours a day on 0345 366 4404.
Opening times for the customer experience centre over the festive period.
Thursday 23rd December 2021: 8am – 6pm
Friday 24th December 2021 – Monday 3rd January inclusive: closed
Tuesday 4th January 2022: 8am – 6pm
Please report all other repairs online here.
If you suspect a gas leak, call Transco immediately on 0800 111 999