These are our Tenant Satisfaction Measures results from previous years, so you can see how we've done in the past.
Tenant perception measures 2024-25 and 2025-26:
| 2024-25 | 2025-26 | 2024-25 | 2025-26 | |
| Low cost rental |
Low cost homeownership |
|||
| TP01 | 66.3% | 74.2% | 54.8% | 58.2% |
| TP02 | 69.5% | 75.3% | N/A | N/A |
| TP03 | 63.6% | 70.8% | N/A | N/A |
| TP04 | 70% | 77.4% | N/A | N/A |
| TP05 | 78.5% | 84.5% | 79.5% | 77.6% |
| TP06 | 54.8% | 61.9% | 43.5% | 45.0% |
| TP07 | 63.3% | 71.6% | 57.5% | 55.9% |
| TP08 | 73.5% | 81.2% | 67.9% | 63.0% |
| TP09 | 34.6% | 43.1% | 31.3% | 38.0% |
| TP10 | 57.5% | 69.1% | 45.0% | 38.3% |
| TP11 | 53.4% | 61.2% | 44.1% | 42.4% |
| TP12 | 51.6% | 54.9% | 41.7% | 41.1% |
Complaints handling:
| 2024-25 | 2025-26 | 2024-25 | 2025-26 | |
| Low cost rental |
Low cost homeownership |
|||
| CH01 (Stage 1) | 63.7 | 82.8 | 14.5 | 30.6 |
| CH01 (Stage 2) | 9.4 | 22.1 | 1.4 | 7.6 |
| CH02 (Stage 1) | 90.2% | 97.5% | 95.0% | 100% |
| CH02 (Stage 2) | 91.9% | 93.2% | 50.0% | 100% |
Decent homes standard and repairs:
| 2024-25 | 2025-26 | |
| Low cost rental |
||
| RP01 | 0.0% | 0.0% |
| RP02 (1) | 83.4% | 72.3% |
| RP02 (2) | 95.3% | 87.8% |
Anti-social behaviour:
| 2024-25 | 2025-26 | |
| Combined |
||
| NM01 (cases per 1,000 homes) | 93.1 | 109.3 |
| NM01 (cases involving hate incidents per 1,000 homes) | 1.0 | 2.2 |
Building safety:
| 2024-25 | 2025-26 | |
| Combined |
||
| BS01 | 100.0% | 99.9% |
| BS02 | 100.0% | 99.9% |
| BS03 | 85.1% | 100.0% |
| BS04 | 100.0% | 98.9% |
| BS05 | 96.6% | 99.8% |