Pay your rent
The rent that you pay for your home is our main source of income. We use this money to carry out repairs and improvements to the homes we manage, and to help us continue to provide a good quality service.
Paying rent on time
The tenancy agreement says that your rent must be paid weekly in advance. We don’t insist on you paying weekly and are happy for you to pay in the method that is best for you, but you must make sure your rent account never falls into arrears between payments. If you pay monthly, your account should be a month in credit when you make your payment, if you pay weekly it should be a week in credit, and so on.
Pay by direct debit
You can pay your rent directly from your bank account weekly, fortnightly, 4 weekly or monthly. Call us on 0345 366 4404 to set up your direct debit over the phone.
Rent can be paid at any time of night or day by debit or credit card on the secure allpay website. Register once and your details are saved to make future payments quicker and easier.
Pay by app
You can also download the allpay mobile application (app) enabling you to pay your bills using your smartphone anytime and anywhere. You can securely download the app from the Apple App Store, the Windows Phone Store and on Google Play and it will let you securely store payment reference numbers, bank details and payment amounts.
Allpay are carrying out work to improve their service on 11 September from 7pm until 2am on 12 September. This means during this time you won’t be able to set up a new direct debit or pay your rent online or over the phone.
Pay by automated phone line
You can use the allpay automated phoneline to pay your rent at any time. Please ensure you have your debit/credit card and your payment reference number to hand.
- Call us on 0345 366 4404
- Select ‘option 2 – make a payment’
- Then ‘option 1’ for the allpay automated telephone payment line.
If you have any queries about your rent account, or would like to pay by a method not listed here, please fill in the form on this page and we will be in contact as soon as possible. Alternatively, you can call us on 0345 366 4404 and select option 3.
Benefits and money advice
If you are finding it hard to pay your rent, manage your bills, struggling with debt or have problems with benefits, our benefit and money advice team is here to help.