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Customer COVID-19 Updates

Following the announcement that Coronavirus restrictions will be eased on Monday 19 July, we want to re-assure you that the health and safety of you and our colleagues remains our top priority.

We are continuing to carry out repairs and safety inspections at customers’ homes and will continue to take every precaution to make sure you and your family are safe and protected.

When visiting your home, we’ll make sure that social distancing takes place, and all of our colleagues will continue to wear face coverings and follow the measures we have put in place for your safety. Click here for a list of these measures to make sure that home visits are carried out safely.

We must remember that although restrictions are easing, infections are increasing, and we need to work together to keep everyone safe. It’s essential that you tell us if anyone in your home has COVID symptoms, has had a positive test or is self-isolating. We will make contact with you before the visit; you can use this opportunity to advise us.

Open for more details

This means:  

 We are keeping all our essential services running. This includes repairs, moving home and supporting you in your tenancy.  

  • All safety inspections will continue 
  • Essential adaptations services and home visits will continue. 

When visiting your home, we will make sure that social distancing takes place and all our staff will follow measures we have put in place for your safety.  Click here for a list of these measures to make sure that home visits are carried out safely.  

It’s essential that you tell us if anyone in your home has COVID symptoms, has had a positive test or is self-isolating. We will make contact with you before the visit; you can use this opportunity to advise us.  

Yorkshire Housing employees are instructed not to attend work or enter customers homes if they (or any family member living with them) have COVID symptoms.  

For customers in Yorkshire Housing independent living schemes, your scheme manager will be in contact with you to explain what the national lockdown means for you and your scheme.  

We will use every effort to continue to provide a full service. There may be occasions where we cannot carry out the full repair (as we are looking to minimise time we spend in your home). In this case we will make your home safe and come back at a later date to complete the work.  

Customer Assistance Scheme  

Some customers may need additional support whilst lockdown restrictions remain in place. With the aid of our Independence Team and other volunteers across Yorkshire Housing we are able to offer a telephone befriending and/or support service to customers who have no other help.

We can also help with essential provisions for customers who are isolating and have no other network of support, including collection of shopping or prescriptions.

If you would like further information regarding this please call 0113 825 68 68 or email Covid19referrals@yorkshirehousing.co.uk.

More Information and Guidance  

The Government has published updated guidance. This information can be found here. 

We will continue to keep you updated through our social media and website.