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We surveyed customer voice panel members to get their views about shaping our future services.

We’ve had some great feedback from our customers. We’re now looking at the results and wanted to share some of the survey headlines.

All your views will help us improve and provide a better service to our customers. We are working through the findings as we look to design new processes and buy new systems. This work will continue over the next year.




If you are interested in seeing the full results or any questions, please email

If you want to help shape our services further, please consider joining our customer voice panel.