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Census 2021 Coming Soon

Census 2021 Coming Soon

The government is due to start collecting information for Census 2021 very soon. The census is an official survey that takes place every 10 years to give an accurate estimate of the population and households in England and Wales. Completing your census entry is really...

2021 Customer Annual Report

2021 Customer Annual Report

We’re about to start working on our customer annual report and we’d really appreciate your help in creating this year’s report. Every year we put together this document to highlight how we’ve made a positive difference to the lives of our customers. We’re incredibly...

Apprenticeship Week at Yorkshire Housing

Apprenticeship Week at Yorkshire Housing

It’s great that the 14th annual National Apprenticeship Week is taking place from 8 to 14 February 2021, this year the theme is #BuildTheFuture. Because of Covid-19 much of it will take place on line, we want to use the week as a platform to come together and...

Community news

Yorkshire Housing bring cheer to NHS workers

Yorkshire Housing bring cheer to NHS workers

Pictured above is a small selection of the items donated by Yorkshire Housing residents to frontline NHS workers Yorkshire Housing staff helped vulnerable older people present food hampers packed with essentials plus a cash donation to frontline NHS workers. Residents...

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Yorkshire Housing supporting customer mental health

Yorkshire Housing supporting customer mental health

Yorkshire Housing is taking positive action to tackle mental health problems experienced by customers during the coronavirus lockdown. Staff at the Leeds-based housing association have access to a range of safeguarding procedures. This includes tailored advice for...

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Yorkshire Housing helps sufferers of domestic abuse

Yorkshire Housing helps sufferers of domestic abuse

Yorkshire Housing is helping victims of domestic violence with measures that protect those in danger during the coronavirus pandemic. Support from the Leeds-based housing association includes vacant homes being made available to customers who need alternative...

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Customer stories

Yorkshire Housing scheme benefitting vulnerable customers

Yorkshire Housing scheme benefitting vulnerable customers

Yorkshire Housing’s Customer Assistance Scheme is making a real difference to people’s lives at this difficult time – with befriending calls earning rave reviews. Staff have made 2,685 calls to 721 customers plus a further 5,723 welfare calls to date. And they are...

Yorkshire Housing’s grass cutting services resume

Yorkshire Housing’s grass cutting services resume

Yorkshire Housing is due to restart grass cutting services from this week. The service will be provided in a way that is safe for both colleagues and customers under the current COVID-19 lockdown. This will be a grass cutting service only at first. This is because...

Yorkshire Housing makes foodbank campaign donation

Yorkshire Housing makes foodbank campaign donation

Yorkshire Housing has donated £25,000 to kick-start a fundraising drive will help foodbanks supply much-needed essentials to people hit by the coronavirus pandemic. The cash is for the More than Homes campaign – which launched today (Tue) and aims to raise an initial...

Services

Yorkshire Housing pioneering Together with Tenants

Yorkshire Housing pioneering Together with Tenants

Together with Tenants is a great opportunity for Yorkshire Housing as we look to achieve our vision. A key part of this strategy is the following: “Everyone should have the opportunity to live in a quality home they can afford.” We are committed to delivering a great...

New technology to speed up repairs

New technology to speed up repairs

New technology will help Yorkshire Housing improve the customer experience of repairs and renovations. The housing association’s asset management system is to be streamlined later this year – bringing with it improvements in service delivery. Asset management is a key...

Committee helps keep Yorkshire Housing on track

Committee helps keep Yorkshire Housing on track

Yorkshire Housing makes itself available for scrutiny from the people we serve – our customers. In this blog, Customer Service Committee member Amy Green (pictured below) details the work she and her colleagues do to make sure we keep our services on track.My name’s...

Apprenticeships

Apprenticeships at Yorkshire Housing… now that’s a bright idea!

Apprenticeships at Yorkshire Housing… now that’s a bright idea!

National Apprenticeship Week runs from 5 to 9 March and, to support the week, Yorkshire Housing is celebrating the success of their apprenticeship programme by showcasing apprenticeships as a pathway to a great career. Under the hashtag #NAW2018, and the theme...

Other

Text messages for help at hand customers

Text messages for help at hand customers

We’re starting to send text messages to our Help@Hand customers from 7 September. It’s part of improvements we’re making to our systems to modernise and give a better customer experience.   We hope this addition of text messages will make things much easier with...

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Coronavirus: What we learned

Coronavirus: What we learned

As most news pieces about coronavirus begin, we have to start with saying how suddenly lockdown came upon us. It was unbelievable in a way, with none of us ever having experienced this before.  At Yorkshire Housing, we went full steam ahead to respond to the lockdown...

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Yorkshire Housing COVID-19 service update

Yorkshire Housing COVID-19 service update

For our customers in Calderdale, Kirklees and Bradford please note that all repairs will go ahead as normal from Monday 10th August. This means that all customers are now back to normal repair services.    As we continue to put the safety of our customers and...

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Our repair work

Our repair work

It has been a few weeks since we restarted our non-emergency repairs service for customers following the lockdown measures introduced to keep colleagues and customers safe from coronavirus. Not being able to deliver general repairs meant we had approximately 3,515...

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Domestic abuse resources now available in 17 languages

Domestic abuse resources now available in 17 languages

As the coronavirus pandemic continues, we’re still seeing a high level of domestic abuse across the UK. Domestic Abuse charity Refuge has reported a 25 per cent increase in the number of calls as many of those affected continue to be trapped at home with their...

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