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A handy man to have

A year into his handyperson 'job' at Yorkshire Housing's home improvement agency in Sheffield, a father-of-two is making a difference to the scores of people he helps every month. As a volunteer, every day can be different, and whether it's fixing hand...

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Strategy is just the job for our customers

A new strategy launched by the Yorkshire Housing community investment team sets out how they will help our customers to gain employment, start their own business and get involved in other activities up until 2020. It aims to assist as many customers as...

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Safe as houses

Thanks to a partnership between our home improvement agency South team and the Police and Crime Commissioner, the feeling of safety is being given back to people through extra home security measures. The measures are identified by police officers who,...

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Ben brings a bit of facial flair to Swarcliffe

A hirsute housing hero has swapped his automatic drill for a fine tooth comb to partake in a competition with a bit of a difference. When he's not getting a 'handlebar' on repairs in the Swarcliffe estate, Ben Waddington is brushing, shaving and waxing to...

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You said, we did – volunteering

The latest customer voice panel survey asked about volunteering as we wanted to find out what sort of volunteering opportunities we should offer to benefit our customers and how these should be promoted. We found an incredible 70 per cent of respondents...

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The gift of a good night’s sleep

Yorkshire Housing’s Swale home improvement agency has helped a former Gurkha and his wife to rest well in Catterick Garrison after they were found to be sleeping on a mattress on the bedroom floor. Former Gurkha Gajurman Rai, aged 74, joined the British...

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Cash boost for gas safety

Yorkshire Housing’s home improvement agency team in the South have won £45,000 in grant money to help people stay safe in their homes for the year ahead. The Gas Safe Charity Hardship Fund, which is provided by Foundations Independent Living Trust, the...

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Discussion paper welcome but more homes needed

Yorkshire Housing has welcomed the government’s green paper which is designed to encourage broad discussion about social housing. We agree with its call for more openness and transparency for tenants on issues such as performance data and complaints handling and we...

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Marking volunteering milestones

Yorkshire Housing recently celebrated the ten year anniversary for several volunteers who have helped out at Sherwood Court extra care scheme in Wakefield for the past decade. Anne Halewood first started off her volunteering work at Sherwood Court when she helped a...

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A spirit of community in Seacroft

Our independent living officers offer care and support for older people living in sheltered accommodation. They guide them through their time there, making sure they are comfortable, safe and have someone to chat to when they need it. One independent...

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Swarcliffe cycling stars in charity Bikeathon

Cycling stars from Yorkshire Housing's Swarcliffe team have taken part in a Bikeathon for a Leeds children's charity. Sally Kendrick, Conor Robinson and Ben Waddington saddled up to spend an hour each on the bike to raise funds for the charity. And with...

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App brings domestic violence support

An app that is designed to help people who may be experiencing domestic violence is being promoted by Yorkshire Housing's neighbourhood officers to raise awareness among customers. The app, called Bright Sky, offers advice and support for people who may be...

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Grand finish for Skipton cycle race

For the second year running Yorkshire Housing was pleased to sponsor the Skipton cycle race, which took place on Wednesday 11 July. Hundreds of people turned out to watch an exciting, world-class cycling race in Skipton on Wednesday night – despite the World Cup...

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New sub group to give customers more of a voice

We’re launching a new customer voice sub group to make sure Yorkshire Housing is doing as much as possible to listen to its customers. This new group will be made up of customer services committee members, some of which are tenants. This follows on from...

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Late bloomers bring colour to Swarcliffe

A feisty group of green-fingered residents have created an oasis out of an eyesore after a year of hard work and patience. The group of elderly residents, based in Swarcliffe, East Leeds, became so fed up of seeing their gardens looking so shabby that they...

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Young people kick-start new careers

Yorkshire Housing has congratulated the first people to pass its new change your life programme, an initiative that helps tenants to gain essential employability skills to maximise their success in the job market. The innovative programme offers a series...

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Smashing ceilings in the housing sector

One of Yorkshire Housing’s shining stars has been shortlisted for a national Woman of the Year award in housing. Katherine Proctor has worked for Yorkshire Housing for four years and in that time she has become an inspiration to others she has worked with,...

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New badge, same high standard of service

A new contractor Morgan Sindall will be carrying out repairs to homes in the west area, replacing Mears. Customers living in Leeds, Bradford, Calderdale and Kirklees will not experience any changes to their repair and maintenance services, but will see...

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Fire at Jubilee Court, Haxby

On Thursday 14 June, at around 5.30pm, a fire broke out in a flat at one of our sheltered schemes in York. The fire was contained to a flat in a block of eight. Customers in the neighbouring flats evacuated safely. We’re pleased to report two residents who were...

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You said, we did – support services

The latest customer voice panel survey asked customers what they think about the support services we offer and what they’d like to see in the future. We’re reviewing the way we operate to become more efficient while still delivering a great service. The...

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Dorothy scores a century

Dorothy Allerdyce of Garth Court, York, celebrated her one hundredth birthday on 22 May 2018. Having received a letter from the Queen, Dorothy was pleasantly surprised to be visited by the new Lord Mayor of York Keith Orrell and his civic party. Along with some of...

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Shaping future services

We surveyed customer voice panel members to get their views about shaping our future services. We've had some great feedback from our customers. We're now looking at the results and wanted to share some of the survey headlines. All your views will help us improve and...

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The Change Your Life course returns

Whether you’re looking for employment, your next big career change or to start a business, Yorkshire Housing has partnered with SureTrax and the Institute of Enterprise and Entrepreneurs to introduce the Change Your Life Programme. The course is designed to help...

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Support for Wendy’s winter heating

Yorkshire Housing’s Home Improvement Agencies (HIAs) covering Sheffield, Barnsley and Rotherham support
customers to keep warm during cold weather. The service helped customer Wendy Hiles from Stocksbridge, Sheffield with a new boiler to escape the winter ‘beast from the east’ freezing cold weather.

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You said, we did – rent arrears

The results of our latest customer voice panel survey about rent arrears are now in - thank you to everyone who filled in the survey. We're going to make some changes to the letter we send to customers letting them know they are behind with their rent because of ...

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Baking Buddies, Bradford

Two students from the University of Bradford, Gosia Drobniewska and Kerry Foster, have spent the last nine weeks holding baking and relaxation sessions with residents from the sheltered scheme at Charlotte Court in Bradford. The pair usually attracted...

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Cameras home in on Yorkshire Housing exclusive documentary

Yorkshire Housing is today announcing a new three-part weekly observational documentary starting on Channel 5 on 4 April at 9pm. Housing Yorkshire: Somewhere Called Home follows the work of neighbourhood officers throughout Yorkshire as they help tenants in their...

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Keepmoat Regeneration becomes ENGIE

New name but the same service as our contractor Keepmoat Regeneration becomes ENGIE. Customers will not experience any changes to their repairs and maintenance services.

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Mennell Court unveiling ceremony

Staff from Yorkshire Housing were joined by members of Ryedale Council, Transcore employees and the Mennell family yesterday to officially unveil Yorkshire Housing's latest development, ten social rents in Norton near Malton. The development, named after the late...

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Community Investment Case Study: Laura Smith

Shortly after graduated from the University of Huddersfield with a degree in Psychology, Laura found it difficult to find the right graduate role. In order to gain some vocational experience, Laura took a voluntary role with Yorkshire Housing where she...

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Community Investment Case Study: Dean James

Dean’s story with the Yorkshire Housing community investment team starts back in January 2016 when he received a promotional letter from the team promoting their services. Dean had been working full-time as a forklift truck driver for eight years at this point but he...

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Community Investment Case Study: Dave Jhugroo

Dave has four young children and has traditionally found it hard to find work that fit around his family, he often struggled to hold down jobs long-term and therefore was unable to plan for the future or be confident of a steady income. After contacting...

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