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It has been a few weeks since we restarted our non-emergency repairs service for customers following the lockdown measures introduced to keep colleagues and customers safe from coronavirus. Not being able to deliver general repairs meant we had approximately 3,515 outstanding repairs following the national lockdown. We are making great inroads in clearing the backlog of repairs, having already completed 1,572 of these repairs by 3rd July.

We have also seen another 3,000 additional repairs being reported, so are now working through these with customers in order to get these completed as soon as we can.

We have written to all customers who had a repair suspended due to the safety measures needed to combat coronavirus. If you received a letter make sure you respond to us as soon as you can so we can book your appointment.

For non-emergency repairs reported from 3rd August, we will aim to allocate repairs by appointment and within 28 days. By making appointments at a mutually beneficial time it will provide more flexibility and ultimately mean more appointments are available for customers.

When booking your appointment, you will be asked a series of questions about whether you or anyone in your household has symptoms of coronavirus. It’s important for the safety of you and our colleagues that you answer these openly and honestly and, let us know if there are any changes prior to your appointment. It is of the utmost importance that we keep our colleagues and customers safe.