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Our customer service centre will be unable to help with general repair and other enquiries between 9.30am and 2pm on Wednesday 22 May, as we will be closed for staff training. However this does not affect any emergency repairs, which will still be available on 0345 366 4404.

There may be some increased call waiting times between 2pm-3pm on Wednesday 22 May, please accept our apologies for any inconvenience this may cause. You can still email us on