Yorkshire Housing’s home improvement agency which helps older, disabled and vulnerable people to make repairs and adaptations to their homes has been presented with the prestigious national quality mark award.
The award recognises the exceptional quality of the service and means the agency has been granted the Aged Veterans government funding. The funds will support National service veterans who have served in conflicts such as the Falklands, Northern Ireland and the Gulf War.
It received the ‘validated’ award level meaning customers are supported to make well informed and positive choices about adapting or repairing their homes. The award recognises that the agency has an active duty of care towards its customers giving them a high, rounded standard of service.
The award was issued by Foundations, who are the governing body appointed by the Department of Communities and Government to oversee the sector.
Head of Yorkshire Housing home improvement agency Jo Irving said: “It’s reassuring for our local customers to know that our service is for their benefit and that we are here to help them by providing services to a very high standard.
“The quality mark logo tells our project partners and customers that our service has been subjected to a higher level of external quality assurance. This was recognised when we applied jointly for and won the Aged Veterans Fund.
“We’re extremely proud to receive the quality mark award from Foundations, and by working collaboratively we can help deliver a project that supports older veterans to identify and achieve their goals, whether that’s making their home warmer, learning to e-mail family abroad, or getting out and about more often.”