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Customer annual report 2020-21

Everything we do is about making it possible for our customers to have a place they’re proud to call home. Our customer annual report looks at an all-round view of how we’re doing.

From repairs stats and how many customer visits our help at hand service did, right through to some customer stories where all of the numbers come together to show the real impact what we do has on our customers’ lives.

Have a look here, it’s got some bitesize stats, some real stories, and a look at what the future holds too.

Did you know, for example, that we fixed 85% of our repairs first time?