Online customer accounts are unavailable over the bank holiday weekend. We’re carrying out essential maintenance and upgrades between 6pm on 4 May and 8am on 8 May.
If you have an emergency repair call 0345 366 4404.
Head of customer service Gavin Hoban said: “I’d like to apologise for any inconvenience the account upgrade may cause. This work is essential so we can continue to offer a good service both on and off line.
“We’re still be taking calls over the weekend but will only be able to respond emergencies due to our systems being down.
“If you have a repair or another enquiry which is not an emergency please get in touch when our systems are back up and running on 8 May. The phones are likely to be busy so I’d recommend using your online account to contact us if possible. ”
What are emergency repairs?
Emergency repairs are faults that risk immediate injury to people or major damage to property. Examples include:
• escape of gas or fumes
• electrical fittings in contact with water
• live or bare electric wiring
• sewage overflowing into the home
• outside doors that need to be secured
• burst storage tanks, cylinders or pipes
• failure of all lights or all power
• failure of all communal lighting.
What do I do if it’s not an emergency?
We’ll only be able to respond to emergency repairs due to the systems being updated. You’ll be able to pay your rent, log non-emergency repairs, update your details and make other enquiries from 8am on 8 May using your online account or by calling our customer service number.
