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You said, we did

We listen to our customers to make sure we meet their needs and to make our services better.

We’ve launched a customer voice panel to help tenants get involved in shaping the future of Yorkshire Housing. We conduct bimonthly surveys and also involve members in other consultations and focus groups. It’s open to all Yorkshire Housing customers – you can join by visiting the customer voice panel page.

Here’s how customer feedback has been making a difference:

Tenants in the mix

Two Yorkshire Housing tenants got the chance to put their stamp on the future of social housing by contributing to a government consultant last month with the Minister for Housing and Homelessness, Heather Wheeler. Alyson Evans from Skipton and Steve Mackenzie from...

Your response to the Green Paper on Social Housing

In October, we invited customers to take part in a consultation on the government’s Green Paper on Social Housing. We held two focus groups – one in Leeds and one in Skipton – and we also sent out a survey to hundreds of our tenants and customers to...

Tackling housing issues together

Tenants’ views on housing associations and the stigma associated with living in social housing have now been submitted as part of Yorkshire Housing’s response to the government’s Green Paper consultation. After holding two focus groups and sending a survey...

What matters to you

The latest Customer Voice Panel focused on performance measures and getting an insight into what matters most to you. We want to provide a quarterly performance report that contains information that interests our customers. It’s really useful for us to...

You said, we did – volunteering

The latest customer voice panel survey asked about volunteering as we wanted to find out what sort of volunteering opportunities we should offer to benefit our customers and how these should be promoted. We found an incredible 70 per cent of respondents...

You said, we did – support services

The latest customer voice panel survey asked customers what they think about the support services we offer and what they’d like to see in the future. We’re reviewing the way we operate to become more efficient while still delivering a great service. The...

Shaping future services

We surveyed customer voice panel members to get their views about shaping our future services. We've had some great feedback from our customers. We're now looking at the results and wanted to share some of the survey headlines. All your views will help us improve and...

You said, we did – rent arrears

The results of our latest customer voice panel survey about rent arrears are now in - thank you to everyone who filled in the survey. We're going to make some changes to the letter we send to customers letting them know they are behind with their rent because of ...