Close search

Meet the Customer Voice and Review Committee

The Customer Voice and Review Committee (CRVC) makes sure the customer voice is heard at all levels of the business. It’s made up of 14 customers who meet regularly to talk about current issues and topics that matter to them. The committee can request a review of our services and processes and monitor progress. Above all, they hold us to account.

The Chair of the CRVC sits on our Homes and Places Committee, which links directly to the Yorkshire Housing Board. This means the group has the ability to influence meaningful change and shape how we do things. 

Get to know the members

Mary Bottomley

Mary Bottomley

I’ve been a Yorkshire Housing tenant for over 20 years. I have additional needs but can keep up with everyone else with the right support. I love to volunteer and help make a difference in people’s lives. I currently volunteer for Sheffield Voices which is self-advocacy group for people with learning disabilities and autism. I also volunteer for B.I.L.D. (British Institute of Learning Difficulties). I joined the CVRC so disabled people have a voice in Yorkshire Housing. This is something I’m deeply passionate about not only because of my own disabilities but I am also married to Lee who is registered visually impaired.   

Jo Foster

Jo Foster

I’m a 43 years old Yorkshire lass living in Leeds. I’ve been with Yorkshire Housing for four years. I work for a charity in Leeds and have various volunteering roles.  I’ve had a really positive experience with Yorkshire Housing who helped me out of a very difficult personal situation. I want to be able to return the favour and my role on the CRVC is gives me that opportunity.  I’m particularly interested in climate change. sustainability and improving the customer experience. But, I’m happy to be involved in all areas that need input.   

Pat Gibb

Pat Gibb

I was born in Gosforth, Newcastle Upon Tyne. I lived in Edinburgh and Dundee with my husband for several years and then Wooler, Northumberland.  My grandma’s from Whitby, so I feel I have come full circle in settling back into Yorkshire. I’ve lived in two of Yorkshire Housing’s independent living schemes. I decided to join the CVRC to improve services, particularly in independent living so I can use the skills I’ve gained over the past 40 years working as a registered general nurse in the NHS.   

Amy Green

Amy Green

I live in Leeds and I’ve been a Yorkshire Housing Customer for 16 years.I was very much down on my luck 16 years ago and Yorkshire Housing gave me my first home. With that came stability, employment and financial security. When the opportunity came to get involved with YH, I took it. I wanted to give back and shape the delivery and service.  

Nasir Hussain

Nasir Hussain

Ive worked in the community and voluntary sector for 29 years in the area of community support and development. Since 1993, Ive undertaken voluntary roles within the housing sector, mainly as a member of an Estate Management Board and Resident’s and Scrutiny Panel. Im also a founder-member of the Soothill Tenant’s and Resident’s Group. My recent work was in adult day care and Ive spent a decade as a mental health support worker. Im looking forward to drawing on my experience to help the CVRC drive improvements for Yorkshire Housing customers.  

Julie Hyde

Julie Hyde

I’ve been a Yorkshire Housing tenant for just over two years. I’ve worked at British Gas in customer services before. This has given me a good insight into what’s needed to provide a great customer experience. In my current role as a school business manager, I deal with finance, GDPR, health and safety, and risk assessments. I also deal with many professionals in different capacities. I’m looking forward to using my skills and experience to continue to give Yorkshire Housing customers a positive experience.  

Steve Mackenzine

Steve Mackenzine

I’m from Thurnscoe and have lived here since 2016. I joined the committee to achieve a better understanding between Yorkshire Housing and its customers to create better, safer, environmentally-friendly housing for everyone to enjoy. I’m passionate about climate change and I lead the customer working group for this area. I’m looking forward to working with Yorkshire Housing to make sure it’s a leading housing association in tackling the climate crisis. With a diverse committee, I believe we’ll be able to represent the customers and make sure your voice is heard. 

Raymond Marfell

Raymond Marfell

I was born in Doncaster and l left home in 1969 to train as a chef in the Lake District. I came to Skipton from York in 2011 and have been with Yorkshire Housing since then. I’m now retired and involved in the community as volunteer chef for Scoff Cafe held weekly at Greatwood and Horseclose Community Centre. I’m also a Trustee for Residents Association.  Being involved with the Craven Panel and joining this committee will help me be a voice for my local community and other Yorkshire Housing customers.   

Ursula Myrie

Ursula Myrie

I’m a historic abuse survivor and now spend my time helping and supporting other survivors. I’m the founder and managing director of Adira which is a survivor led mental health and well-being service that supports black people with mental health issues. I joined the CVRC to improve services for Yorkshire Housing customers. I’m also looking forward to using my knowledge and skills to ensure Yorkshire Housing remain focused on issues around mental health.  

Tracey Tucker

Tracey Tucker

I’ve been a Yorkshire Housing customer since 2014 and I live in Barnsley.  I want to give something back to Yorkshire Housing for supporting me and giving me and my son a safe place to live. I’m extremely passionate about great customer service and how it can be improved. I’m most excited about this new committee because it’s totally made up of customers whose voices will be heard and make a difference for all new and existing customers.  

Andy Wright

Andy Wright

I’ve been a Yorkshire Housing customer for 6 years. I was originally part of the customer voice panel and jumped at the chance to join this committee to help Yorkshire Housing improve their services. I’m the complaints champion for the CVRC and look forward to improving the customer experience through my work with the complaints forum. I’m excited to work alongside the other members and Yorkshire Housing to support our aim of becoming the most innovative housing association in the country.  

Fancy joining the CVRC?

We’re still on the lookout for customers to join the CVRC.

To keep things fair and make sure we’ve got good representation on the committee, we’re keen to hear from customers who are either:

 – Aged under 30

– Live in a leasehold home
– Live in a market rent home
– Live in a shared ownership home
– From BAME communities