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Customer feedback

We aim to provide excellent customer service, so we welcome feedback from anyone who receives or is affected by any of our services. This helps us to put things right if they go wrong and to improve our service. You can send feedback using the form below.

All complaints will be acknowledged within two working days and will be treated in the strictest confidence. We aim to resolve the complaint within ten working days.

Our complaints guide provides further information about our process for managing feedback. It includes information about who can complain, what you can or can’t complain about, and further details about our response process.

Read our full Complaints and Compliments policy here, or click the button below to view our customer-friendly version. You can also find out what to expect when you go through our complaints process in our roadmap.



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