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2020: Growth and transformation

YH 2020 Page Graphic

Our ambition

Everyone has the opportunity to live in a quality home they can afford.

Our purpose

We are a charitable housing association that owns and manages more than 18,000
homes – and developing thousands more – across Yorkshire. We also provide a range
of services so that people can live independently.

All our profits are reinvested so that we can do even more for our customers.

Strategic priorities

Growth – a bigger business serving more people across Yorkshire. That means:

  • Providing 3,000 more homes for all incomes – and more if the conditions are right
  • Increasing our range of services to older people
  • New ventures, partnerships and mergers if they’re right for our customers and our business

Independence – a strong business helping people to succeed. That means:

Profit – a social business reinvesting all our money to do more. That means:

  • Financial strength to achieve our vision
  • Making the best use of our assets
  • Growing our in-house repairs business and other services
  • Reducing costs and making the Yorkshire Housing pound go further

Transformation – a better business achieving more. That means:

  • A new-look Yorkshire Housing investing in people, processes and technology
  • Using customer insight to drive service
  • Digital first for customers and employees
  • Energised people driven by our social purpose
  • Investing in IT to create a platform for the future

And we have great values

Our values and behaviours are designed to help colleagues deliver a great service to customers and make Yorkshire Housing a great place to work. These are: Create trust, Be curious, Make it happen, Achieve impact and Have fun.

Customers – we will achieve:

2020 Customer - we will achieve

Business – we will achieve:

2020 Business - we will achieve

Contact us

Find out how best to contact Yorkshire Housing.


At Yorkshire Housing we’re really proud of our history.


Find out more about how we are governed.