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2020: Growth and transformation

YH 2020 Page Graphic

Our ambition

Everyone has the opportunity to live in a quality home they can afford.

Our purpose

We are a charitable housing association that owns and manages more than 18,000
homes – and developing thousands more – across Yorkshire. We also provide a range
of services so that people can live independently.

All our profits are reinvested so that we can do even more for our customers.

Strategic priorities

Growth – a bigger business serving more people across Yorkshire. That means:

  • Providing 3,000 more homes for all incomes – and more if the conditions are right
  • Increasing our range of services to older people
  • New ventures, partnerships and mergers if they’re right for our customers and our business

Independence – a strong business helping people to succeed. That means:

Profit – a social business reinvesting all our money to do more. That means:

  • Financial strength to achieve our vision
  • Making the best use of our assets
  • Growing our in-house repairs business and other services
  • Reducing costs and making the Yorkshire Housing pound go further

Transformation – a better business achieving more. That means:

  • A new-look Yorkshire Housing investing in people, processes and technology
  • Using customer insight to drive service
  • Digital first for customers and employees
  • Energised people driven by our social purpose
  • Investing in IT to create a platform for the future

And we have great values

They’re at the heart of everything we do. They are: Respect, Reliability and Enthusiasm.

Customers – we will achieve:

2020 Customer - we will achieve

Business – we will achieve:

2020 Business - we will achieve

Contact us

Find out how best to contact Yorkshire Housing.

History

At Yorkshire Housing we’re really proud of our history.

Governance

Find out more about how we are governed.