Customer Services
Tackling Anti Social Behaviour
We believe that everyone has the right to enjoy their home, free from nuisance or anti-social behaviour. We know the distress that this type of behaviour can cause to individuals and communities, and we take reports of anti-social behaviour very seriously. We aim to:
- Actively discourage anti-social behaviour,
- reduce problems associated with anti-social behaviour,
- take positive action against, or on behalf of residents, when anti-social behaviour occurs.
Your responsibilities
You are responsible for your behaviour, the behaviour of your children; anyone else living in your home and anyone visiting you.
Anti-social Behaviour (ASB)
Anti-social behaviour has been defined as "Any behaviour that causes nuisance or annoyance to someone".
Commmon types of ASB
- Noise
Loud music, shouting and arguing, dogs barking etc. - Violence
Using or threatening to use violence, or any kind of intimidating behaviour. This might be physical violence such as stone-throwing or non-physical violence such as verbal abuse. - Domestic Violence
Violence against a partner or family member - Harrasment
Any form of harassment, including harassment due to race, age, gender, sexual orientation, disability, religion or belief. - Criminal Acts
Using a home for criminal or illegal purposes. Other criminal damage and vandalism, including graffiti. - Uncontrolled Animals
Stray or dangerous animals, or animals fouling public spaces. - Misuse of Public Areas
Many different types of behaviour including: Alcohol or drug abuse, joy-riding, abandoned vehicles, fly-tipping or untidy gardens.
What can be done?
If possible, it is always best to try to sort out the problem yourself.
Try talking to your neighbour and discuss your concerns with them in a reasonable and polite manner.
Most neighbours will respond to a reasonable request and it is better to approach them first and try to work things out between you.
If this approach doesn't work, or you feel unable or are frightened to talk to your neighbour, contact your housing officer who will try to help you.
What happens then?
Your housing officer will agree a plan of action with you. We will keep you informed of the progress we make and any decisions we take.
We will always do our best to deal with incidents in a positive way so that you don't experience further problems.
What action can Yorkshire Housing take?
There are a number of steps we can take, but what we do depends on how bad the anti-social behaviour is and how much evidence we have.
Actions that we can take range from issuing the perpetrator an informal warning to taking steps to evict them.
More help with ASB
Some types of anti-social behaviour are actually crimes and should be reported to your local police.
If you think your neighbour is involved in crime, you should contact the police.
You should also contact the police if you are threatened.
If you don't want to speak to the Police directly, you can give information anonymously by contacting crimestoppers
Some types of anti-social behaviour are dealt with by your local council
Your local Environmental Health Service may be able to help you if you have a problem with unreasonable noise such as loud music, dogs barking constantly or air pollution from bonfires or burning rubbish.
Environmental Health is part of your local council, you can find their telephone number in the phone book.
Yorkshire Housing promise
How we will deal with your report
You can report an incident of anti-social behaviour in writing, in person or by telephoning one of our offices or someone can report it for you.
We aim to respond to reports of anti-social behaviour quickly and confidentially. If you are reporting a serious incident, we will arrange to talk to you within 24 hours. Otherwise, we will talk to you within five working days.
You can choose where we talk to you. It can be at your home, at our office, or over the telephone. Everything we talk about will be confidential and will not be discussed with anyone else without your permission.
We will ask you what has been happening and we will need to know the dates and times of incidents and who was involved.
Our Customer Service Standards
You can expect the following service standards from Yorkshire Housing:
- We will aim to contact you within 24 hours of receiving a report of anti-social behaviour.
- We will talk to you within five working days about your situation.
- In more serious cases, and if you agree, we will aim to visit you within 24 hours to discuss the situation.
- If you agree, we will visit the perpetrator within five working days of discussing the situation with you.
- In more serious cases, if you agree, we will aim to visit the perpetrator within 24 hours of discussing the situation with you.
- We will aim to remove racist and offensive graffiti within 24 hours and other graffiti within three working days.
- We will aim to repair serious damage to property caused by anti-social behaviour within 24 hours, and within five working days in less serious cases.
Further Information To Download