Customer Services
Repair recharge information
We have updated our policy and procedures for the way we charge customers for repairs to their homes.
The full policy document is available for you to download. The current list of chargeable repairs is available below.
How much do rechargeable repairs cost?
The cost of a repair will vary, depending on the nature of the work. The minimum charge hasn't changed and remains at £51.70, which does cover most small jobs.
For larger jobs, or where we have to repair extensive damage, you'll be advised at the time of what you can expect to pay.
When will a repair need to be paid for?
If a chargeable repair poses a health and safety risk to you or anyone living in your home, works will be carried out urgently, regardless of whether you are in a position to make the payment upfront.
If you would like us to carry out work that is not urgent or posing a risk, you will need to pay before work begins. If you would like to pay in instalments, your Income Officer can arrange it for you.
If wish to have work carried out which is not necessary, for example, installation of an appliance, we will need to send a surveyor to do a safety check. This visit is chargeable to you at the minimum cost.
If you have any questions or would like more details, please contact your Income Officer or the Repairs Helpdesk on 0845 60 60 665 (BT local rate).
Our most common rechargable repairs
We looked at the repairs that we've done in the last twelve months and have extended our price list to include the most common chargeable repairs, though this is not exhaustive.
Prices are correct at time of publication and are subject to change. The next review is set for 2014 but our arrangements with contractors and indeed the rate of VAT may change before then.
| Joinery | Cost |
|---|
| Board up opening 12mm Sterling board to incl removal |
£51.70 |
|---|
| Dwelling: gain access to incl renewal of lock and supply new keys |
£60.00 |
|---|
| Renew set of lever or lock handles (Timber doors only) |
£51.70 |
|---|
| Renew plastic bath panel (SIDE) |
£53.60 |
|---|
| Renew plastic bath panel (END) |
£51.70 |
|---|
| Renew hardboard bath panel (SIDE) |
£51.70 |
|---|
| Renew hardboard bath panel (END) |
£51.70 |
|---|
| Kitchen unit : Drawer box renewal |
£71.80 |
|---|
| Kitchen unit : Renew Tall unit door |
£91.70 |
|---|
| Kitchen unit : Renew wall unit door |
£74.20 |
|---|
| Kitchen unit : Renew any base unit door |
£74.40 |
|---|
| Kitchen unit : Remove/Refix any type unit |
£51.70 |
|---|
| Renew worktop NE 40mm thick Measured per LM |
£51.70 |
|---|
| Frame: Splice repair (INTERNAL) |
£51.70 |
|---|
| Renew internal closing Jamb (Casing Leg) |
£52.00 |
|---|
| Renew External closing jamb (Casing Leg) |
£65.65 |
|---|
| Frame: Splice repair (EXTERNAL) |
£51.70 |
|---|
| Rehang incl ease and adjust internal door |
£51.70 |
|---|
| Rehang incl ease and adjust external door |
£51.70 |
|---|
| Renew internal door frame incl all architraves and stops |
£116.80 |
|---|
| Renew External door frame |
£183.95 |
|---|
| Renew 1/2 HR firecheck internal door |
£197.90 |
|---|
| Renew internal ply flush door/ embossed panel |
£138.70 |
|---|
| Renew Hardwood panel or glazed external door (REAR) |
£497.80 |
|---|
| Renew Hardwood panel or glazed external door (FRONT) |
£644.00 |
|---|
| Renew handles to PVC door |
£72.30 |
|---|
| Renew Multipoint lock to any door |
£186.00 |
|---|
| Renew PVC panel to door NE 0.5m2 |
£96.20 |
|---|
| Renew PVC panel to door NE 1.0m2 |
£139.80 |
|---|
| Renew PVC type door (Front or rear) |
£619.20 |
|---|
| Renew any type of PVC locking window handle |
£51.70 |
|---|
| Renew Friction hinge to PVC type window |
£51.70 |
|---|
| Plumbing | Cost |
|---|
| Renew any any single drainer sink top |
£206.70 |
|---|
| Renew low level suite Complete pan and cistern |
£236.00 |
|---|
| Renew close coupled suite |
£253.00 |
|---|
| Renew pan complete |
£119.60 |
|---|
| Renew china cistern (LOW LEVEL) |
£88.40 |
|---|
| Renew basin complete with pedestal |
£246.00 |
|---|
| Renew 1700mm steel bath |
£486.20 |
|---|
| Renew 1700mm plastic bath |
£499.20 |
|---|
| Renew shower curtain and rail |
£77.60 |
|---|
| Renew shower curtain |
£51.70 |
|---|
| Renew Shower rail |
£51.60 |
|---|
| Repair to burst NE 28mm |
£57.20 |
|---|
| Plasterwork | Cost |
|---|
| Dub out in patch (prior to skimming) measured in m2 |
£51.70 |
|---|
| Skim to wall (measured in m2) |
£51.70 |
|---|
| Fix plasterboard NE 12.5 mm thick incl. skim to wall (m2) |
£51.70 |
|---|
| Fix plasterboard NE 12.5 mm thick incl. skim to ceiling (m2) |
£51.70 |
|---|
| Glazing | Cost |
|---|
| 6mm Clear or obscure glass NE 1m2 (SINGLE GLAZED) |
£114.30 |
|---|
| Double glazed unit (up to and over 1m2) |
£141.70 |
|---|
| Double glazed unit (up to and over 1m2) (TOUGHENED) |
£199.00 |
|---|
| Gas/Heating | Cost |
|---|
| Renew Radients to gas fire |
£51.70 |
|---|
| Make good connection to radiator (removed or pulled off wall) |
£51.70 |
|---|
| Radiator valve overhaul (customer DIY damage) |
£51.80 |
|---|
Recharge due to no gas on token meter
NB charge applicable if customer has advised they have credit on token/ payment meter but causes wasted visit by operative to determin has no credit. |
£51.70 |
|---|
| Electrical | Cost |
|---|
| Damage caused to storage heater covers |
£51.70 |
|---|
| Damage to hard wired smoke detector |
£90.00 |
|---|
| Damage to Hard wired heat detector |
£105.00 |
|---|
| Renew damaged socket |
£51.70 |
|---|
| Replacing damaged cable due to DIY incident |
£51.70 |
|---|
| Customer put up own light fitting, causing problem to lighting circuit |
£51.70 |
|---|
| Customers electric tripping due to faulty appliance |
£51.70 |
|---|
| All light bulbs and tubes are covered by min. charge |
£51.70 |
|---|
Recharge due to no electric on token meter
NB charge applicable if customer has advised they have credit on token/ payment meter but causes wasted visit by operative to determin has no credit. |
£51.70 |
|---|
TEST occupied property complete after repair or alterations
Please note this charge will apply to all above electrical works |
£62.70 |
|---|