Customer Services
Renting Furniture & Appliances
To help you settle into your new home we can provide furniture and kitchen appliances for rent. We can only provide this service if you are a new customer and you can't supply these items yourself.
Before signing up for your new home, you will need to speak to a housing officer who will decide if you are eligible to rent furniture. If you are eligible, the housing officer will help you choose what you need and arrange for these items to be delivered to your home.
Kitchen
Kitchen Virtual Tour Items for the Kitchen
- Washing machines
- Gas or electric cookers
- Fridges or fridge/freezers
- Dining tables and chairs
Bedroom
Bedroom Virtual Tour Items for the Bedroom
- Beds
- Bedroom cabinets and wardrobes
- Chests of drawers
- Carpets
Furniture Service
You can expect to be provided with good quality furniture that meets all current safety and performance standards. We will use reputable and approved contractors to deliver furniture and appliances to your home.
Some of our furniture and appliances are new and some are used. Used items are professionally cleaned and in good working order.
We want to provide a good service and to help us do this we will ask you to complete a customer satisfaction survey. We will use the information you give us to make sure our furniture and appliances are of a good quality and deliveries are carried out to a high standard.
Key Facts
Delivery
Furniture & Appliances (without Carpets)
We aim to deliver furniture and appliances within five working days of receiving an order where carpets are not required.
Furniture & Appliances with Carpets
If you have asked for fitted carpets as well as furniture and appliances, we aim to deliver within 10 working days.
Payment
How much will the rent be?
We work out an affordable rent based on how much each item is worth and will give you an estimate of the charge. After three years, we will halve the rent you pay on your furniture and appliances if you wish to carry on renting them.
How do I pay for the things I am renting?
We will collect the rent for the furniture and appliances together with the rent you pay for your home. Housing benefit may cover the cost of renting these items – we can help you apply for this if you are eligible.
Frequently Asked Questions
How long do I have to rent these items for?
You must keep and pay for the furniture and appliances for at least three years, or for as long as you rent your home from us if this is less than three years. Please remember - you must keep to this agreement even if your circumstances change.
Can I buy the furniture from you?
Due to housing benefit rules you can't buy the furniture or appliances from us, it must always remain the property of Yorkshire Housing.
What about repairs?
We will arrange for repairs to be carried out as a result of normal wear and tear. We aim to meet the following targets:
- Emergency repairs to appliances carried out within 24 hours
- Priority repairs to appliances and furniture carried out within five working days
- Routine repairs to appliances and furniture carried out within 20 working days
If any item is beyond economic repair, we will aim to replace it within five working days.
What else do I need to know?
You will be asked to sign a list of the items you are renting from us, and accept responsibility for looking after them.
Please take good care of the items you rent and keep them in good working order. You need to report any faults or damage to us straight away. We will visit you once a year to make sure they are being kept in good condition.
Please remember - we will charge you for damage caused by neglect or wilful abuse. If any of the furniture or appliances are stolen, we will take the necessary steps to recover the cost of those items.
What next?
For more information about renting furniture from Yorkshire Housing please contact the Furniture Service Team: furniture.service@yorkshirehousing.co.uk