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Draft Customer Service Strategy Consultation

We want your feedback!

Yorkshire Housing aims to be one of the best providers of homes and support. We believe that our customers deserve the highest quality services and this is why we are committed to working together with our tenants and residents to deliver excellent customer service by 2012, as reflected in our Corporate Plan 2009-2012.

Our values are respect, reliability and enthusiasm. We are working to embed these values in everything we do, building customer confidence in our services by delivering excellent standards of customer care; working to resolve queries quickly, effectively and to the customer's satisfaction.

Yorkshire Housing is committed to ensuring that all customers are able to access services in a way that meets their needs and lifestyle.

Our objectives are to:

• Offer customers choice in how to access services
• Deliver a service that is responsive to the diverse needs of customers
• Provide an excellent standard of customer care

In developing this draft strategy we have consulted with both customers and staff, looking at current practice and listening to our customers as they have articulated how they wish to access services in future. We will continue to work together with customers to deliver a service that both meets customers' current needs and is responsive to changing lifestyles and aspirations.

This strategy looks at several important service areas and sets out our objectives for the next three years. It covers such areas as:

• Developing a Customer Service Centre
• Improving customer services on our website
• Embracing new technology
• Setting service standards
• Dealing effectively with complaints

We would love to hear from you if you have any opinions on the strategy.

Please let us have comments by the 15th April.

Please complete the form below.