Customer Area
Report a Repair
Important safety information about hot water systems - click here
By telephone
For Yorkshire Metropolitan, Ryedale, Brunel and Safe Haven repairs please call our dedicated 24/7 helpline number on 0845 60 60 665 (BT local rate)
For Craven, call freephone 0800 085 6635
Online
Use our easy diagrams and text boxes to report a repair on-line (only available for non emergency repairs)
Report a repair in an alternative language:
Gas leaks
Call Transco immediately on 0800 111 999.
Completing repairs
Our trained advisers will arrange your repair. Appointments are available for internal jobs. We aim to complete a repair within:
24 hours for emergency repairs
7 days for urgent repairs
28 days for routine repairs