Customer Area
Tenant Involvement
As a housing association we aim to provide comfortable, well-maintained homes for our customers. But developing a community takes much more than bricks and mortar.
We involve our customers and tenants in the decisions which affect their homes, and we want to work with them to improve the environment and communities in which they live.
In so doing customers and tenants meet other people, take part in social activities, put forward their views and impact on the work of the association.
A little time can give a strong and effective voice for tenants’ concerns and suggestions and build stronger, happier communities.
What does it involve?
You choose. It can be anything from filling in a quick questionnaire to sitting on the board of management, helping run tenants’ and residents' associations (TARAs) and community events.
View a copy of the Tenant Involvement Policy (180 KB)
Talkback Panels
The Talkback Panel consists of over 350 customers who volunteer to complete 3 surveys per year: either by telephone, email or posting a questionnaire out.These are mainly people who are not otherwise involved through their local tenants and residents’ association. The views of the Talkback Panel are fed back to management to discuss and is used to shape the future of Yorkshire Housing.
To see the Talback Reports click on the links below.
Talk Back report Sept 05
Talk Back report Sept 06
Talk Back report Oct 06
Talk Back report April 07
Talk Back report Nov 07
For more information about the Talkback Panel, contact Helen Cowton, Tenant Involvement Advisor.
Training
Yorkshire Housing Group funds a range of training courses for tenant participants including book-keeping, tackling anti social behaviour, equal opportunities and resolving conflicts.
Tenant Training Request Form (71 KB)
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The Tenants’ Conference All tenants and customers are invited to an annual conference. Besides workshops it offers chances to meet other tenants, find out and comment on what is happening – and enjoy yourself!
Volunteering
Almost all tenant participation activities are voluntary with expenses for food and travel.
For more information contact:
Helen Cowton
Tenant Involvement Advisor
Telephone: 01904 754 441