Customer Services
Report a Repair
Our trained advisers will help to arrange your repair. Appointments are available for repairs within your home.
By Telephone
Call our dedicated 24/7 helpline number on 0845 60 60 665 (BT local rate)
If you suspect a gas leak, call Transco immediately on 0800 111 999
Online
For non emergency repairs, use our step-by-step, easy diagrams and text boxes to report a repair on-line. (Available in alternative languages).
Completing Repairs
We aim to complete your repair within the following timeframes:
- 24 hours for emergency repairs
- 7 days for urgent repairs
- 28 days for routine repairs