Services
Paying Your Rent
The rent that you pay for your home is our main source of income. We use this money to carry out repairs and improvements to the homes we manage, and to help us continue to provide a good quality service. We will always let you know well in advance about any rent increases, so you stay in control of your budget.
If you have no option but to send us a cheque in the post, please include a copy of your tenancy number, your name and address on the back of the cheque. Please do not send cash through the post. Local office addresses are listed on our contact page.
Income Management
Customer Service Standards
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Frequently Asked Questions
What do I do if I'm struggling to pay?
If you are having difficulty keeping up with payments, you should contact us straight away. We can help in a number of ways such as giving advice on how to manage your money and helping you to apply for benefits.
We understand that sometimes difficulties arise and we want to help you pay your rent regularly so that you don't fall into debt. It is important that you contact us as soon as you know there is a problem. Download our "Claiming Your Cash" leaflet if you need advice on which benefits you might be entitled to.
What happens if I don't pay my rent?
When you sign your tenancy agreement you agree to pay your rent in full and on time. If you simply don't pay or don't take action to reduce your rent arrears, we will contact you to make sure you are aware of the problem.
Failure to pay your rent could result in legal action and you could lose your home. You could also have problems borrowing money in the future. We don't want that to happen and, whilst we will do all we can to help you, you need to remember that paying your rent is your responsibility.
myhome is an online service for customers, providing access to your rent account 24 hours a day, 7 days a week. Find out more...
North Yorkshire Credit Union are offering a new way to save and borrow
Yorkshire Housing as a founding partner is promoting membership of the Credit Union to any of its staff and Tenants who live or work in North Yorkshire or the City of York. Find out more by contacting Yorkshire Housings or the Credit Union direct. Visit North Yorkshire Credit Unions website: www.nycu.org.uk, email office@nycu.org.uk or telephone 01904 676633