Customer Services
Care & Support Services
Facts & Figures
- Over 300 adults with learning disabilities recieve our support
- In operation since 1991
- Pioneers in providing choice based homes with care and support packages
- The majority of houses provided are located on the outskirts of the city centre local communities
- Annual turnover of approx £9.5M
- All of the people we support in their own homes have a tenancy agreement
- A wide range of support provision, from a few hours to 24 hours per day
- Domiciliary care available for customers with personal care needs
- Support for independent living
- Support service for people who have had a head injury and need just small amounts of regular support
- Appointee service for people who want it. Staff liaise with local authorities and banks to ensure that financial matters are conducted professionally
- We cater to people of all abilities, ages, backgrounds and religions
- Each customer has a personal assistant or key worker responsible for finding out their needs and wants
- Services are planned and reviewed on a minimum six-monthly basis
- Customers are involved in the selection of all the people we employ
- Over 70% of our workforce is NVQ 2 qualified as a minimum
- Employees are registered on the Learning Disabilities Awards Framework
- All employees are checked by the Criminal Records Bureau (CRB)
- The majority of our smaller homes are three or four-bedroomed homes
- All of our properties are equipped with fire doors and fire alarms
- All the homes we manage are exceptionally well maintained, furnished and equipped
- We meet the Quality Assurance Framework set by Supporting People
- We are currently graded at level B and it is hoped that to become level A shortly
- We work in partnership with:
Support Works delivers a range of supported living options, day services and adult care homes, primarily to people with learning disabilities, though we also support people with mental health issues, head injuries aftercare and other vulnerable groups.
In addition, we work with 8 not-for-profit partner agencies who manage supported housing on our behalf.
Current services mainly cover the Bradford and Kirklees areas. However, services are being developed across the Yorkshire and Humber region to offer care and support options to similar groups in those areas. Services include:
For more information please contact Keith Scarisbrick on 01274 203 554 or email: supportworks@yorkshirehousing.co.uk
Supported Living
Our supported living services comprise 105 bedspaces across 38 properties, plus 24 bedspaces within a project of 8 flats. Additionally, we provide a small amount of low level support to people with brain injuries on a spot contract basis.
Care Homes
Support Works also currently manages 7 adult care homes in Bradford, which are registered with the Commission for Social Care Inspection. Four of these are adult care homes with nursing for people with learning disabilities and complex needs (58 places in total) and are staffed mainly by BDCT. The fifth provides care for 35 older people and is staffed by Support Works employees.
In April 2006 we opened a sixth adult care home in Kirklees for 3 people with a learning disability.
We opened our 7th residential care home for 11 people with learning difficulties in March 2008.
Opening of Park View residential home by Deputy Lord Mayor of Bradford, Councillor Elaine Byrom (being presented flowers by George Gibbs)
Nursing Homes
We provide nursing care within four Commission for Social Care Inspection (CSCI) registered nursing homes in the Bradford area.
- Branwell Lodge
- 8 flats in one purpose built building providing 24 hour intensive nursing care in 22 high dependency beds for adults with a learning disability and associated mental health/complex needs and behaviours which may be a challenge to individuals or the service.
- Ashfield House
- 19 bedded former Victorian mansion house with 24 hour nursing care for adults with a learning disability and complex physical/sensory needs.
- Halifax Rd
- Highly successful 24 hour nursing care unit that is a large detached 6 bedded house for adults with a learning disability and complex mental health needs.
- Sheldon Ridge
- 2 connected bungalows providing 13 beds with 24 hour nursing care for adults with a learning disability and complex physical/sensory needs.
Residential Homes
We provide residential care within three Commission for Social Care Inspection (CSCI) registered residential homes in the Bradford and Kirklees area.
- Emily Court
- 24 hour specialist residential care for 38 older adults.
- Bradford Road
- 24 hour specialist residential care home for 3 adults with a learning disability funded by Kirklees Metropolitan District Council.
- Park View Road
- 24 hour specialist residential care for up to 11 service users with mild to challenging behaviours and learning difficulties. The service will be to offer accommodation for up to 2 years at which time a ‘move on’ programme will be prepared to either help service users in community-based supported living, or alternatively into nursing/residential care home provision.
In addition, Support Works is registered as a domiciliary care provider in respect of care and support provided through a supported living service model.
Day Services
Our Day Services comprise of a number of supported employment, leisure activities projects. We also provide training for all those who attend (for example, Food Hygiene, Health & Safety, Food Preparation and monetary transactions).
Details of our current schemes/projects are:
- The Filling Station
- A catering service.
- Ollie's Café
- Based in Olicana House in Little Germany.
- Bullroyd Allotments
- Providing produce for The Filling Station and Ollie's Café as well as outside contract work.
- Ashfield Horticulture Centre
- Specialising in bedding and hanging basket plants.
- Bradford Gardening Services
- There are four teams of staff and service users who provide contract work across West Yorkshire.
- Clean Start
- A cleaning business employing staff and service users on supported employment. Contracts currently cover Bradford, Leeds, Wakefield and York.
These current services, with the exception of Clean Start, are funded by Bradford District Care Trust (BDCT) on an annual contract basis and provide up to 180 places per week.
Respite & Homecare
Commencing 2008 Support Works will be developing a Respite/Homecare service. This service will be based in a 3 bed property in Bradford and will offer parents and carers the opportunity to receive respite care for a service user for a period of up to two weeks, thus allowing the parent/carer a chance to "take a break".
Alternatively, the service could go into a service users home and support that person allowing the parent/carer the same opportunity. The third option could be that the support worker(s) would take the service user on a short break/holiday thereby allowing the parent/carer the same break option.
The service will be further developed to offer a Homecare service. This service will be on a floating support basis where service users, commissioners, social workers or parent/carers could purchase a support package of an agreed number of hours to assist with personal care and support services.
For more information please contact Keith Scarisbrick on 01274 203 554 or email: supportworks@yorkshirehousing.co.uk