Complaints, Compliments and Suggestions
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Complaints, Compliments and Suggestions
Our complaints, compliments and suggestions system lets our customers tell us what they think of what we do. It enables staff to put things right if they go wrong and helps us to improve our services.
Making a complaint
Anyone who receives or is affected by any of our services can make a complaint.
This can be done in person or by telephone, letter, on a complaints form or by using this website.
If customers have problems making a complaint there are various ways we can help, such as providing an interpreter.
If we can't deal with it immediately we will at least acknowledge it within 24 hours. We will respond fully within 10 days but if we cannot, we will let the customer know why.
All complaints will be treated in the strictest confidence.
Craven Housing
Ryedale Housing Association
Yorkshire Metropolitan Housing
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Still dissatisfied?
If the decision taken by the housing officer doesn't satisfy the customer, they can contact their line manager.
If the line manager cannot resolve the problem, it will be considered by a board of appeal or a review panel who will give their decision within five working days of the hearing.
Independent Housing Ombudsman
When all the steps in our complaints procedure have been completed, tenants or applicants still unhappy with the outcome can approach the Independent Housing Ombudsman at Norman House, 105-109 Strand, London, WC2R 0AA. Tel: 020 7836 3630.
Compliments
Anyone happy with any part of our service is welcome to let us know. Please contact us and let us know your views so that we can also feed these in to improve future services.