About Yorkshire Housing
Performance
The following information is about Yorkshire Housing’s performance on key performance indicators, published quarterly.
Key Performance Indicators as at 31st December 2010
| Performance Indicators | National Top Quartile | Year to Date | REIN/Housemark STATUS Benchmarking, Quarterly Performance Indicator Benchmarking | Traffic Light | Comment |
|---|
| Customer satisfaction with repairs |
82% |
88% |
70.88% Upper Quartile |
Green |
|
|---|
| Relet Times |
25.8 days |
39 days |
23.4 days Upper Quartile (based on QPI benchmarking) |
Red |
|
|---|
| Rent Collection |
100.1% |
99% |
- |
Green |
|
|---|
| Current tenant rent arrears |
3.00% |
3.42% |
2.20% Upper Quartile (based on QPI benchmarking) |
Amber |
|
|---|
| Empty Homes |
0.80% |
1.20% |
0.83% Upper Quartile (based on QPI benchmarking) |
Red |
|
|---|
| Percentage of social housing rental stock failing to meet the Decent Homes Standard |
0.90% |
0.18% |
- |
Green |
|
|---|
| SAP Rating (General Needs) |
71.1 |
61.49 |
69.02 Upper Quartile (based on QPI benchmarking) |
Red |
As at 31st July 2010 |
|---|
Annual Performance Indicators as at 31st March 2010 (unless otherwise stated)
| Performance Indicators | National Top Quartile | Year to Date | REIN/Housemark STATUS Benchmarking, Quarterly Performance Indicator Benchmarking | Traffic Light | Comment |
|---|
| *Customer Survey 2007 |
| Overall customer satisfaction with landlord services* |
86% |
81% |
86.43% Upper Quartile (STATUS benchmarking) |
Amber |
|
|---|
| Customer satisfaction with views being taken in to account* |
69% |
72% |
77.77% Upper Quartile (based on QPI benchmarking) |
Green |
|
|---|
| Percentage of social housing rental dwellings vacant as at 31st March 2009 |
1.30% |
2.6% |
- |
Red |
|
|---|
| Satisfaction of Shared Owners with the overall services provided by the association* |
68.80% |
63% |
- |
Amber |
|
|---|
| Percentage of shared ownership purchaces satisfied with the sales process* |
1.30% |
2.6% |
- |
Green |
|
|---|