About Yorkshire Housing
Performance
The following information is about Yorkshire Housing’s performance on key performance indicators during the first half of the financial year September to December 2009.
Key Performance Indicators as at 31st March 2010
| Performance Indicators | Our Performance | Comparing us against others | Traffic Light | Comment |
|---|
National Top Quartile
(March 2009) | Latest Benchmanrk
(where available) |
|---|
| Customer satisfaction with repairs |
88% |
82% |
70.9% |
Green |
|
|---|
| Customer satisfaction with lettings service |
88% |
- |
- |
Green |
|
|---|
| Customer satisfaction with condition of property (from sample of those moving in to a property) |
66% |
- |
- |
Red |
We have launched our New Home Standard following discussion with customers and expect this measure to improve significantly next year |
|---|
| Rent collection |
100% |
100.1% |
- |
Green |
|
|---|
| Current tenant rent arrears |
3.52% |
3.00% |
2.2% |
Amber |
|
|---|
| Average time to let a property |
45 days |
25.8 days |
23.4 days |
Red |
We have a number of homes, particularly bedsits in sheltered schemes, which we find hard to let. We are making long term plans to manage these and are looking at ways to speed up the letting of our other homes. |
|---|
| Rent loss from empty homes |
1.61% |
0.80% |
0.8% |
Red |
|---|
| Percentage of social housing rental stock failing to meet the Decent Homes Standard |
6.9% |
2.2% |
- |
Red |
We have planned all the work we need to do to make all our homes Decent by December 2010 and have allowed sufficient budget to do all the work |
|---|
| Energy efficiency of our homes (SAP rating) |
61.3 |
72 |
69.0 |
Red |
We will be spending £2m next year to help improve the energy efficiency of our homes |
|---|
| Overall customer satisfaction* |
83% |
85% |
86.4% |
Amber |
|
|---|
| Customer satisfaction that their views are taken into account* |
69% |
67% |
77.8% |
Green |
|
|---|
| Satisfaction of Shared Owners with the overall services provided by the association* |
63% |
72% |
- |
Red |
|
|---|
| *Customer Survey 2007 - we will be repeating this survey during 2010. In the meantime, we are using satisfaction information we get from the customers using our services. |
Key Performance Indicators as at 31st December 2009
| Performance Indicators | National Top Quartile | Year to Date | RIEN/Housemark STATUS Benchmarking, Quarterly Performance Indicator Benchmarking | Traffic Light | Comment |
|---|
| Overall customer satisfaction* |
85% |
81% |
85.2% Upper Quartile (STATUS Benchmarking) |
Amber |
|
|---|
| Customer satisfaction with participation* |
67% |
69% |
61.43% Upper Quartile (based on QPI benchmarking) |
Green |
|
|---|
| Customer satisfaction with repairs* |
82% |
91% |
84.53% Upper Quartile |
Green |
Data from repairs telephone surveys to end November 2009 |
|---|
| Relet Times |
25.8 days |
47 days |
27.8 days Upper Quartile (based on QPI benchmarking) |
Red |
|
|---|
| Rent Collection |
100.1% |
99% |
- |
Green |
As at 31st December 2009 |
|---|
| Current tenant rent arrears |
3.10% |
3.67% |
3.91% Upper Quartile (based on QPI benchmarking) |
Green |
|
|---|
| Empty homes |
0.80% |
1.61% |
1.29% Upper Quartile (based on QPI benchmarking) |
Red |
|
|---|
| SAP Rating |
72 |
60.3 |
69.45 Upper Quartile (based on QPI benchmarking) |
Red |
As at 31st March 2009 |
|---|
| Percentage of social housing rental dwellings vacant as at 31st March 2009 |
1.1% |
2.4% |
- |
Red |
As at 31st March 2009 |
|---|
| Percentage of social housing rental stock failing to meet the decent homes standard |
2.2% |
11% |
- |
Red |
|
|---|
| Satisfaction of Shared Owners with the overall services provided by the association* |
72% |
63% |
- |
Red |
|
|---|
| Percentage of shared ownership purchases satisfied with the sales process* |
n/a |
91% |
- |
- |
|
|---|
| * Customer Survey 2007 |