Customer feedback

We ask you for this information because we want to get a better idea of who is living in our homes and communities. The information that we collect will help us to provide services that meet your needs. We also want to make sure that all our residents receive equal treatment regardless of where you are from, how old you are, whether you have any disabilities, your ethnicity or culture.

We have measures in place to make sure we are fair and that practices do not have an adverse impact on you, but we need to be able to tell if they are working properly by monitoring them. This information will help us to ensure that we don't discriminate when providing you with any of our services.